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Our practice, New England Oral Surgery is seeking a Patient Care Coordinator to join our growing practice! This position is Monday - Thursday, 8 am to 5 pm and Fridays 7 am to 2 pm. Our office is located at 14 North Main Street, Suite 4001 Barre, VT 05641.

As the Patient Care Coordinator you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a self-starter who finds value working in a fast-paced and dynamic environment while providing support and solutions to patients.

Major responsibilities

  • Greets visitors, patients, and families in a friendly, professional manner and directs them appropriately.
  • Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
  • Promptly answers the telephone, directs all calls appropriately, takes an accurate message, and delivers to the appropriate individual/demonstrates appropriate etiquette.
  • Posts all self-pay charges, collects payments and provides patients with receipts.
  • Reconciles billing slips to daily schedule.
  • Updates patient information, including demographics, insurance, HIPAA forms, and financial waivers.
  • Schedules appointments accurately according to department guidelines, using a waitlist when applicable.
  • Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
  • Performs various clerical duties such as faxing, photocopying, scanning, filing, and mailings.
  • Demonstrates flexibility with various work schedules, and covers for other staff when asked, including other office locations.
  • Demonstrates the ability to follow downtime procedures adequately.
Requirements
  • High School Diploma required, A.S. Degree in healthcare/related field preferred
  • Comprehensive knowledge of electronic medics
  • Adeptness in HealthCare Industry
  • Expertise in Answering Inbound Calls
  • Be able to prioritize workload and perform in a fast-paced and challenging environment
  • Excellent phone etiquette and ability to establish rapport with diverse clientele
  • 1+ year of experience as a Medical Receptionist
  • Prior experience with multi-line phone systems/dental preferred
Perks of the Job:
  • Highly competitive hourly rate plus annual performance and compensation reviews.
  • Competitive health insurance and benefits, including medical, dental, vision, disability, and more. We contribute $400/month or $4,800/year to your coverage.
  • 401k retirement savings plan that includes employer matching contributions of 3.5%.
  • From day one, you get two weeks off for vacation, sick leave, personal time, and holidays. Seniority-based paid time off increases to six weeks.

Read the full job description and apply online on the recuiter's web-site

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