Basic Function
Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages. This position reports directly to the General Manager and supervises Customer Accounts Associates.
Primary Responsibilities
The Acquisition and Maintenance of Customers
Monitor and recommend payment frequency changes to the General Manager
Immediate contact of all customers who have not renewed their lease agreement(s)
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Document all customer promises and update customer information in the store computer system
Monitor the accuracy of customer classifications according to customer payment history and habits
Payment frequency changes to General Manager based on customer payment history
Maintain updated accurate customer information
Clean and certify merchandise in the Certification Zone for all items personally returned
Complete and maintain weekly truck maintenance sheet and route sheets daily
Supervise, develop and schedule the activities of Accounts Advisers
Recommend the use of payment holidays, extensions or rewrites to the General Manager for endorsement
Proper closing of lease agreements, CAM is second up on this process
First up to help set and achieve renewal goals
Update goal board daily
Assist on deliveries and returns
Safely operates company vehicle
Load, secure and protect product in company vehicle
Other tasks as assigned by management
Position requires
Position routinely requires lifting, loading, and 'dollying' merchandise 75 or more pounds and all skills necessary to effectively perform all functions in the store
Good communication and interpersonal relationship skills, strong telephone etiquette and skills
Good organizational skills, professional appearance, and good driving skills
Pre-employment
Satisfactory MVR (driving record), physical and drug screen, criminal background investigation with job performance reference check and required testing
Receive real-time job alerts and never miss the right job again
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