Administrative Associate

Administrative AssociateVariable (United States of America)

Job Title: Administrative Associate - VH

Job Code: 6178

Department: Valley - Mary Free Bed IP Support

FLSA Class: Non-Exempt/ Hourly

Reporting Relationship: Clinical Manager, Rehabilitation Unit

Hours: PRN/Resource

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T. O. G. E. T. H. E. R.
• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

SummaryAdministrative Associate facilitates the delivery of patient care by performing specific administrative/clerical tasks, support

functions and facilitating communication among team members under the supervision of a registered nurse; requires a

person with a positive attitude who is pleasant and cooperative; displays a professional demeanor with patient, families,

physicians and fellow employees; works under stressful conditions and remains pleasant and productive; works as a team member.

Essential Job Responsibilities

• Performs general reception duties (answering phone, directing visitors and answering questions) in an efficient manner.
• Communicates patient and family needs and concerns to appropriate member of the care team following unit standards and maintaining patient confidentiality.
• Coordinates patient's activities with ancillary departments.
• Programs Nurse Call, assigns phones/pagers, and. inputs patient care assignments in documentation system
• Updates nurse phone list on the intranet
• Distributes incoming mail.
• Meets professional growth goals set with Manager/director, including completion of educational requirements.
• Coordinates maintenance for computers, pagers, fax machines, Zebra machine and copiers.
• Performs unit specific secretarial functions (word processing, ordering office supplies, stocking galleys, delivering medication to nurses servers, returning medications to pharmacy as needed, monitoring falls and isolations, training/orienting staff, etc. ) per protocol for the specific unit.
• Assembles/disassembles admission and transfer charts
• Enters orders and patient information into computer correctly and transcribes orders as needed.
• Monitors printed items on printer and disperses or files as needed
• Follows through on all consultations and appointments calls, documentation, faxes and copies charts.
• Places patient information on the correct chart in designated order in a timely manner.
• Maintains an adequate supply of chart forms available for patient's records.
• Organizes the work area Nurse server and team control centers (TLCs)
• Assures charts and chart holders are cleaned according to unit standards.
• Enters and/or updates, physician changes, code status changes, falls risk and isolation in computer and/or on chart stickers and patient doors/wall chicklets as appropriate for the unit
• Ensures discharge paperwork is prepared and/or faxed (discharge packets, orders for diagnostic or outpatient labs, treatment sheets for dialysis etc. )
• Admits, transfers and discharges patient in the computer system timely and accurately
• Ensures admissions, transfers and discharges are properly maintained accurately and timely during downtime (downtime box stocked, downtime computer maintained)
• Breaks down charts in a timely manner and sends them to HIM
• Embrace Diversity, Equity and Inclusion, by:

Treating everyone with dignity and respect

Opening more doors to opportunities for underrepresented cultures

Growing talent and people

Evaluating and eliminating disparities

Taking action against injustices, bias and racism

Honoring our differences and how to collaborate

Educating staff, patients and the communities we care for

Restoring Hope and Freedom, together

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• High School Diploma or GED Equivalent
• Keyboarding and computer skills/knowledge
• Ability to use good judgement and critical thinking skills to prioritze multiple tasks and solve problems
• Competent to successfully interact with patients according to their special needs which may apply based on the age of the patient served

Preferred Job Qualifications

• Medical Terminology knowledge

Physical Requirements for Essential Job Qualification Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3.