Front Office Associate

RAYUS Radiology
US - Utah - Springville
January 5, 2025

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.

This is a full-time position working 7:30am - 6:00pm. ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
Answers phones and handles calls in an efficient and friendly manner
Fields calls appropriately for center associates
Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
Orders office supplies as needed
Maintains supply of patient information sheets
Pushes imaging via electronic interfaces
Completes confirmation calls and provides preparation instructions to patient
Faxes reports, billing information, and medical release forms as requested

(20%) Insurance

Verifies patient's insurance
Pre-certifies all exams with patient's insurance company
Obtains insurance authorization
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(20%) Scheduling

Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
Enters and submits patient exam orders
Verifies orders match exam schedules
Schedules referrals and ensures proper authorizations are obtained
Schedules walk-in patients
Processes requests for image orders and CDs from referring physicians and patients
Maintains an up-to-date and accurate database on all current and potential referring physicians

(5%) Performs other duties as assigned

Required:

High school diploma or equivalent
Working knowledge of Microsoft Office
1-2 years customer service experience
Proficient with using computer systems and typing

Preferred:

Previous medical office experience
Medical terminology and office background
Insurance knowledge
Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!
RAYUS Radiology is an EO Employer/Vets/Disabled.

Read the full job description and apply online on the recuiter's web-site

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