Retail Outside Sales Manager B2C

Are you ready to lead Pella's exciting expansion into Salt Lake City?

Join us in growing Pella's top-tier window and door solutions brand in the vibrant Utah market! We're seeking a dynamic Retail Outside Sales Manager (B2C) to spearhead our new Salt Lake City office and shape our local presence.

At Pella, we believe in the power of human potential, and hiring top talent is key to delivering exceptional service to residential and business communities. In this role, you'll lead a passionate team of Outside Sales Representatives, driving performance, customer satisfaction, and market growth.

This is a unique opportunity to be at the forefront of Pella's expansion, fostering team success through mentorship, innovation, and a commitment to excellenceall while advancing your career with a company that values growth and collaboration.

Join us, and let's build something extraordinary together!

Key Responsibilities

Leadership & Team Development

• Recruit, train, and develop a high-performing team of Replacement Sales Representatives, instilling a culture of excellence and customer focus.
• Set clear goals and expectations for the sales team, monitor performance, and provide coaching to achieve individual and team objectives.
• Lead by example, demonstrating exceptional customer service and sales expertise to inspire and guide your team.

Sales Strategy & Execution

• Develop and implement sales strategies to drive team success in marketing and selling Pella products to homeowners for home replacement projects.
• Monitor market trends and customer preferences to refine sales approaches and capitalize on growth opportunities.
• Collaborate with the marketing and operations teams to ensure alignment and achieve overall business goals.

Customer Experience

• Ensure your team delivers a seamless and professional customer journey from initial consultation through project installation.
• Act as an escalation point for customer concerns, resolving issues promptly and maintaining Pella's reputation for excellence.
• Support the sales team in conducting in-home consultations and showroom presentations, providing expert guidance when needed.

Operational Oversight

• Oversee sales operations, including pipeline management, forecasting, and reporting, to ensure accurate and timely data-driven decisions.
• Work closely with internal teams to streamline processes and improve operational efficiency.
• Maintain accountability for team performance metrics, ensuring that customer satisfaction and sales goals are met or exceeded.

Financial Management

• Drive profitability by managing sales targets and identifying opportunities for revenue growth within the team.
• Oversee commission structures, ensuring alignment with performance metrics and promoting equitable incentives.

Requirements

Education & Experience

• Bachelors Degree and/or 3-5 years experience proven experience in B2C sales management, ideally in a home improvement, building materials, or related industry.

Skills & Competencies

• Exceptional leadership and coaching skills, with a track record of developing successful sales teams.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Results-driven mindset with expertise in sales strategy, pipeline management, and forecasting.
• Proficient in project management and adept at navigating complex customer engagements.
• Familiarity with CRM systems (Salesforce preferred), sales analytics tools (Word, Excel)

Other Requirements

• Flexibility to travel locally for customer meetings, team support, and business needs.
• Valid driver's license and access to reliable transportation.

Work Environment:

This role blends remote work from your home office and in-field engagement with team members and customers. Candidate must live in south Utah and/or surrounding area. You will need reliable transportation to connect with customers and the team on a daily basis.

Outstanding Benefits to Support Your Success:

• Extensive Training OpportunitiesBenefit from comprehensive onboarding and ongoing training programs that equip you with the knowledge and skills needed to excel in your role and stay ahead in the trade industry.
  
• Outstanding Health BenefitsEnjoy medical, dental, and vision coverage, along with a comprehensive Employee Assistance Program for you and your family to support life's ups and downs. Benefits start the 1st of the month after your initial date of hire.
  
• Employee Well-Being Program through Nice Healthcare100% paid coverage with Nice Healthcare, providing free virtual and in-home primary care visits, including mental health support, and over 500 free prescriptions - bringing medical services directly to you with community clinicians.
  
• 401(k) MatchInvest in your future with our company-matched retirement savings plan.
  
• Tuition ReimbursementAdvance your professional development with educational support.
  

Compensation Package:

$90-110k plus commission (reflective of skills and experience).

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

EEO Statement

Pella Windows & Doors is an Equal Opportunity Employer and supports a diverse workplace free from all forms of unlawful discrimination. All employment decisions at Pella Windows & Doors are based on business needs, job requirements, and individual qualifications, without regard to race, color, genetic information, national origin, creed, religion, sex, sexual orientation, gender identity or expression, marital status, family or parental status, veteran status, disability status, political affiliation or any other status protected by the laws or regulations in the locations where we operate. Pella Windows & Doors will not tolerate discrimination or harassment based on any of these characteristics. Pella Windows & Doors encourages applicants of all ages.

Experience:

• Bachelors Degree and/or 3-5 years experience proven experience in B2C sales management, ideally in a home improvement, building materials, or related industry

License/Certification:

• Driver's License (Required)

Location:

• Utah (Required)

Work Location: This role blends remote work from your home office and in-field engagement with team members and customers. Candidate must.