HCH Patient Transporter/Parking Valet/Service Officer

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for transporting patients to and from their bed and other areas such as therapy, surgery, or radiology. Other responsibilities include retrieving medical records, lab results, supplies, and medications. This position may be required to transport medications within their scope of practice and according to State Law provides assistance and information to incoming patients, visitors, and staff to facilitate their entrance to and exit from the hospital. Provides valet parking services for hospital patients and visitors, assists with traffic control in hospital parking areas, and maintains accurate documentation regarding valet parked vehicles. The position has no responsibility for providing patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Transfers patients from one area to another by wheelchair, bed, or stretcher.

• Assists in the transport of essential supplies during traumas and cardiac arrests.

• Handles items such as IV bags, oxygen masks, oxygen tanks, urine drainage bags, blood bags, and medical monitoring devices that may be attached to the patient during transport.

• Transports expired patients to the morgue by stretcher.

• Initiates the call, upon patient discharge, alerting all departments involved in the bed turnover process.

• Picks up and delivers routine and STAT laboratory specimens, blood and medical items.

• Properly uses EPIC patient transport system.

• Collaborates with other employees to ensure that the needs of the patient and department are met.

• Parks and retrieves patient vehicles upon arrival and departure in a safe, timely, and professional manner.

• Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and assists patients exiting and entering their vehicles.

• Documents all vehicle tag information, claim numbers, and key storage locations accurately.

• Ensures that vehicles are returned in the same condition in which they were received.

• Works as part of a team in keeping staging areas clear and maintaining smooth traffic flow in and out of the parking areas and terraces.

• Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries.

• Coordinates with Parking Services and security to patrol and enforce patient and visitor parking areas.

• Addresses lighting and safety issues located in the parking areas and assists in keeping areas free of debris.

• Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed.

• Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.

• Removes snow and ice from hospital entrance and terrace areas.

Knowledge / Skills / Abilities

• Demonstrated potential ability to perform the essential functions as outlined above.

• Demonstrated human relations and effective communication skills.

• Ability to display active listening and verbalize empathy.

• Ability to quickly learn new procedures and processes.

• Able to prioritize and multi-task in a fast paced environment.

• Ability to develop relationships with patients, guests, and coworkers.

• Have knowledge of HIPAA regulations to ensure patient information is guarded and respected.

• Ability to drive a manual transmission vehicle.

Qualifications

Qualifications

Required

• Current, valid Utah driver's license at time of hire with no moving violations in the preceding two years.

Licenses Required

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

• Additional license requirements as determined by the hiring department.

Qualifications (Preferred)

Preferred

• Ability to drive a manual transmission vehicle.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 100 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects. This position may stand for sustained periods of time and/or walk for long distances moving from one area to another. This position is subject to outside environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking