Global Salesforce Project Manager, Complex Delivery

Who You'll Work With

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story.
We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways.
Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders.
As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.


Global Salesforce Project Manager, Complex Delivery

Slalom is seeking a talented, self-starting Salesforce Project Manager to lead the discovery, implementation, and release phases of complex commerce and Salesforce multi-cloud projects.
As a Salesforce Project Manager, you will lead large, complex, enterprise multi-work stream projects with focus on quality assurance, strong client relationships, and demonstrated thought leadership.
Your primary responsibilities include defining project delivery roadmaps, hands-on management of complex projects with multiple work streams, and building strong partnerships with clients.


Providing strong agile leadership early in the product lifecycle has proven to be fundamentally important to a delivery team's success, directly impacting productivity and effectiveness in a positive way.
Slalom Project Managers help our customers turn ideas into high-performing software across the Salesforce Eco-system.


Ideal candidates are extremely organized, self-driven individuals with a "get it done" attitude and a passion to solve and collaborate around business and technology.
Seeking strong leaders who can build strong client relationships, manage and lead client and internal teams to help reach successful outcomes.


Our Global Salesforce team is looking to add a passionate Principal or Senior Principal to take on the role of Project Manager, Complex Delivery within our Salesforce practice.


Responsibilities:

Lead Salesforce technical projects through the SDLC process and/or an agile, iterative process.

Understand the client's strategic direction and apply it to project team specific outcomes.

Act as Scrum Master or Agile Coach.

Be the functional and subject matter authority for the solution being developed for the client.

Work with the Product Owner to define the product by identifying requirements and thinking critically about what will make it successful; ensure user stories effectively communicate the Product Owner's requirements and are easily consumed by software development teams.

Collaborate with engineering teams to define and validate the technical approach, strategy and deliverables for the project.

Estimate effort at varying levels (e.
g.
high level, work package level) and using various techniques.

Proactively handle issues and mitigate risk.

Build client knowledge and credibility quickly.

Lead, facilitate and attend meetings; provide project status reporting to management; prepare and deliver client presentations and work products/prototypes.

Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate and address concerns.

Ultimately will be responsible for assuring delivery quality and the successful completion of the project.

Will be able to manage the scope, risks, timeline, budget, and resources.
Will be the main point of contact working with project leadership on the client side.

Create and manage project work and delivery plan.

Drive resolutions to decisions and risk mitigation.

Tracks project risk, issues and clears impediments.
Creates mitigation plans and escalates as necessary.

Ensures scope is completed per what is contracted and changes are flagged and estimated.

Manages scope change discussions and negotiation and drives to final decision.



Collaborate with teams to define and validate the functional and technical approach, strategy and deliverables for the project.




Communicate project status and the impacts of risks and delays.
Ensure technical and business resources on the client side have a clear understanding of project status, risks, issues and their impacts.

Qualifications:
Bachelor's Degree or equivalent industry experience.

5+ years of experience in Agile Software delivery as a Project, Product or Program Manager, preferably leading large complex multi-integration, multi-cloud, multi-workstream, and UX projects.

Experience in all phases of product, software, and testing lifecycles.

Demonstrated strong knowledge in software delivery:
Agile, Scrum, Kanban, SAFe, XP and Lean.

Experience leading large, multi-work stream Salesforce projects with remote teams required.

Experience managing commerce and retail solutions on Salesforce platforms, preferably Salesforce Commerce Cloud B2C, B2B, OMS, and Loyalty.

Background in large integration projects with multiple 3rd party vendors in the commerce eco-system.

Familiarity with business applications such as:
Confluence, Jira, MS Project and Microsoft office suite.

Client relationship management and client consulting skills.

Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.

Adaptable self-starter who is skilled at creating structure in ambiguous environments.

Skilled in employing strong investigative, analytical and interpersonal communication skills, with the ability to work independently or as part of a team.

Strong leadership skills, including a history of growing leadership responsibility and career growth in process improvement.

Excellent verbal and written communication skills with audiences of all levels.

Ability to actively identify risks, and drive action to mitigate and resolve issues.

Aptitude for embracing challenging situations and enjoy solving complex problems.

Strong organizational skills and the capability to interpret and handle a vast array of information.

Salesforce Certified Admin or other Salesforce certifications (highly preferred)
Prior Consulting Experience (highly preferred but not required).


About Us

Slalom is a purpose-led, global business and technology consulting company.
From strategy to implementation, our approach is fiercely human.
In eight countries and 45 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact.
Backed by close partnerships with.