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RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.
This is a full time position, working 6:30am-3:00pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(55%) Registration
* Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
* Answers phones and handles calls in an efficient and friendly manner
* Fields calls appropriately for center associates
* Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
* Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
* Orders office supplies as needed
* Maintains supply of patient information sheets
* Pushes imaging via electronic interfaces
* Completes confirmation calls and provides preparation instructions to patient
* Faxes reports, billing information, and medical release forms as requested
(20%) Insurance
* Verifies patient's insurance
* Pre-certifies all exams with patient's insurance company
* Obtains insurance authorization
* Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
* Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
(20%) Scheduling
* Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
* Enters and submits patient exam orders
* Verifies orders match exam schedules
* Schedules referrals and ensures proper authorizations are obtained
* Schedules walk-in patients
* Processes requests for image orders and CDs from referring physicians and patients
* Maintains an up-to-date and accurate database on all current and potential referring physicians
(5%) Performs other duties as assigned
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