Lead Cashier

Harmons
US - Utah - Orem
January 8, 2025

$15.00 - $17.05 PER HOUR

GENERAL PURPOSE:

The purpose of this position is to ensure the smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training and mentoring front end associates, assisting with checking and bagging, handling customer complaints, processing refunds and exchanges, and ensuring the front end has proper coverage at all times.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Follows established departmental and store policies and procedures
Ensures the cleanliness and sanitation of all front end areas
Stocks check stands with bags and other supplies
Assigns check stands to scheduled associates
Ensures breaks and lunches are given to front end associates and coverage is maintained
Follows procedures for opening and closing the store
Performs overrides as needed
Assists with checking and bagging as needed
Ensures all cashiers are using appropriate wording when offering the Foodie Club Card to customers
Ensures all cashiers are promoting Foodie Club Card to every customer
Ensures checkers and courtesy clerks are following procedures and providing exceptional customer service
Handles refunds and exchanges for customers
Audits and verifies tills throughout the day and at store closing
Handles customer complaints
Assists customers with questions and finding items throughout the store
Ensures "go-backs" are completed
Ensures pricing accuracy for items that are scanned
Handles money and gives accurate change to ensure a balanced till at the end of their shift
Provides exceptional customer service to every customer
Understands and applies Harmons' policies for checks, gift cards, WIC, etc.
Teaches, mentors, and educates front end associates to help them be successful members of the team
Provides honest, direct, and constant feedback to front end associates regarding their performance and areas of improvement
Assists as needed to ensure the success of the store as a whole

MARGINIAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

Consistent and daily interaction with store associates
Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

Basic math skills used for making change
10-key skills
Ability to interpret policies and procedures
Excellent organization and planning skills
Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
Ability to appropriately and professionally handle conflict
Must possess the ability to accept constructive review and be accountable for one's own success as well as the success of your team
Required to make logical, significant decisions using general, recognized skills and techniques
Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively
Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused
Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.

We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.

Other details

Job Family Front End
Pay Type Hourly
Employment Indicator Part-time

Read the full job description and apply online on the recuiter's web-site

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