Product Trainer - Legal SaaS

Description

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communicates from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected]m so our team members can review.

NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2024, 2023, and 2022 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America.

Other recent awards include:

•Two-time winner (2024, 2023) National Top Workplaces

•Two-time winner (2024, 2023) Top Workplace innovation

•Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune

•Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine

•Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility

•Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits

•2024 Cultural Excellence

•2024 Technology Industry

•2023 Top Workplace Leadership

•2023 Top Workplace Purpose & Values

•2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

Your opportunity for impact:

NetDocuments is seeking a Product Trainer who will deliver product training to NetDocuments Global Channel Partners. A Product Trainer must be a driven, tech-savvy customer-oriented professional with deep technical knowledge capable of providing partners with training to a varying level of abilities and experience, sometimes within the same session. This employee should have experience with structured, formal Instructor led learning with hands-on labs, as well as online synchronous and asynchronous learning experiences, to help our partners achieve the competencies required to be successful with NetDocuments Products. This individual will be responsible for performing and coordinating all required Partner training-related activities. The Product Trainer will report to the Senior Director of Partner Success. The ideal candidate will have experience in collaborating with product and support teams to ensure continuous quality of knowledge and that a high caliber of training delivery is being performed.

What your contributions will be:

• Perform global training classes, either virtual or onsite as required, working across multiple time zones.
• Work with the Partner Enablement team to help develop, prepare, and maintain training course materials and related certification tests.
• Maintain a strong, working product knowledge and quickly master new functionality in line with planned code releases.
• Energetically leads technical training to support partners' continuing education about NetDocuments products.
• Evaluates assignments submitted for certification credit.
• Detect common skills shortages and create training plans to address them.
• Manage the development and maintenance of instructional material used to transform technical information into professionally written and engaging instruction.
• Support partners through follow-up and additional 1on1 support when needed.
• Maintain knowledge of the course materials to effectively deliver training in a professional, articulate, and efficient manner.
• Act as Partner Enablement SME on products.
• Ensure all live training is delivered in a professional manner and exemplifies company core values.
• Other duties as assigned

• Voice of the Learner(s)
• Organizational Skills
• Communication Proficiency
• Presenting
• Collaboration Skills
• Problem Analysis

• Proven experience as technical trainer.
• Outstanding communication skills and comfortable speaking to crowds.
• Knowledge of modern training techniques and tools in technical subjects.
• Experience working directly with Enterprise-level Cloud applications and demonstrating an understanding of challenges faced in the business and technical environment.
• An ability to articulate use cases and applications of technology in a variety of industries, particularly with business professional industries, such as legal, financial services, corporate, government, etc.
• Ability to thrive in a constantly changing environment, be a self-motivator with a passion for innovation and willingness to challenge the status quo in a positive and collaborative manner

• Legal industry experience
• Analytical abilities required to work with a low-code / no-code toolkit.

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 9 paid holidays
• Monthly contributions for wellness
• Access to LinkedIn learning with monthly dedicated time to explore