Volunteer Coordinator

The Volunteer Coordinator is responsible for managing the Lions Tigers & Bears' volunteer program. This includes volunteer recruitment, training and scheduling with coordination of daily tasks, developing & maintaining the internship and outreach programs, facilitating daily educational visits, and providing overall oversight for the growth and development of the volunteer program.

ESSENTIAL FUNCTIONS

• Manage and develop volunteer team (100 + volunteers)

• Implement and enhance volunteer training programs

• Develop and oversee internship program

• Coordinate daily educational visits

GENERAL DUTIES

• Recruit and coordinate the on-boarding of new volunteers. Training new and existing volunteers. Including providing a robust new volunteer orientation that includes LTB history, current status, updated policies and procedures, reviewing safety protocols, completion of volunteer paperwork and entering volunteer information into database and collection of any fees.

• Maintain and update volunteer database and stay in contact with volunteers to increase retention.

• Volunteer engagement- Provide a welcoming and appreciative environment and communicate with department managers to encourage ongoing volunteer appreciation.

• Managing, planning and organizing special events and outreach, including recruiting and training volunteers to fill all needed roles to ensure each event is adequately staffed.

• Regularly spend periods of time working side-by-side with volunteers in order to ensure duties are being completed properly and providing volunteers with an opportunity to give feedback on their experiences. To ensure that volunteers are properly trained.

• Organize and coordinate volunteer schedules, ensuring that LTB volunteer needs are covered each day.

• Identify and organize training and education opportunities for volunteers to help keep them engaged and introduce them to additional volunteer jobs with increasing responsibilities.

• Maintains the Gift Shop (stocking, inventory, Purchase orders).

• Maintains the event and merchandise sea crates.

• The Volunteer Coordinator assists the private Event Coordinator with and is on site for all special events and donor functions as requested.

• Responsible for coordinating and managing all volunteer tasks, including volunteer committees, maintenance, and office tasks.

• Other duties as assigned and needed

QUALIFICATIONS

• Previous experience managing 100 + volunteers

• Excellent Customer Service Skills and 'big picture' oriented

• Effective communication and interpersonal skills (oral and written)

• Maintain a positive and enthusiastic attitude

• Ability to remain calm and problem-solve under pressure

• Well organized and presents a neat, clean and professional volunteer department

• Ability to determine accuracy, neatness and thoroughness of work assigned to volunteers, and coach and make any corrections needed

• Proficient in MS Office and Outlook

• Experience working with Volunteer Data Bases, such as VicNet: Volgistics

• Observes, maintains, and ensures safety of workplace surroundings for themselves, volunteers and guests

• Demonstrates initiative, effective time management, and exceptional attention to detail in a fast-paced environment

• Ability to work both alone and as a team.

• Must have a passion for animal welfare and the ability and willingness to educate, compel and inspire volunteer action to enhance LTB's mission and overall strategic goals.

• Commitment to working a varied schedule including early mornings, evenings, and weekends as needed.

WORKING CONDITIONS

• Must be able to lift 40 lbs.

• Willingness to work in seasonally changing outdoor environments, including inclement weather conditions, heat, cold, and ability to navigate rough terrain.

• Standing, walking, sitting, and occasionally bending over and repetitive use of hands and arms.

Pay $60k+ negotiable with experience

PLEASE SEND RESUMES AND COVER LETTERS TO ***