Contracts Specialist

Everything we do at BBSI is in support of business owners. We eliminate organizational complexity and bring predictability to the management of their business. We offer outsourced benefits, HR, risk management, payroll administration, and recruiting to small-and medium-sized businesses. We combine expert knowledge with industry-leading solutions allowing business owners to focus on their core business while building stronger companies.

We facilitate conversations around a broad range of organizational areas that allow business owners to run their companies more effectively, including leveraging their benefit offering to attract and retain top talent and to increase productivity. With 63 branches across the country, we offer our clients a high-touch, relationship-based experience. We stand shoulder-to-shoulder with them and enable them to view their businesses-and their roles as owners-differently. Every business owner is on a journey. BBSI is with them every step of the way.

POSITION SUMMARY:

The Contracts Operations Specialist works closely with each of our branches to optimize the client onboarding experience. This role is responsible for the intake and review of client contract information, pricing data, tax information and proofs of Workers' Compensation insurance for all PEO client transactions. This position works in tandem with other internal Operations departments to resolve client onboarding issues and ensure a timely client activation and first payroll. This position is also responsible for processing of PEO renewals and all contract changes and terminations.

REPORTING RELATIONSHIPS:
This position reports to the Corporate Operations Manager.

DUTIES AND RESPONSIBILITIES:

• Documentation Automation & Review:
Leverage workflows and work management systems to ensure client onboarding, renewal, and change requests are processed accurately. Review incoming client documentation for completeness and compliance using a combination of manual checks and automated validation tools.

• System Integration & Contract Compliance:
Ensure that all client agreements align with internal systems, including payroll platforms. Ensure that rates, rules, and policies conform to company standards using a combination of system checks and manual validation.

• Cross-Platform Coordination:
Collaborate with internal teams, including BBSI branch staff, to flag and resolve any discrepancies in client documentation, using a ticketing or issue-tracking system to streamline communication.

• Payroll System Configuration:
Manage the contract setup in the payroll system, ensuring that all data is entered accurately, validated, and synced across related systems.

• Subject Matter Expertise:
Act as a Subject Matter Expert in Contracts-related processes and provide branch training and outreach as necessary to align with such processes.

• Technical Troubleshooting & Issue Resolution:
Take ownership of technical payroll issues arising from newly implemented accounts or contract changes. Utilize system logs and issue tracking to identify root causes and provide timely solutions.

• Collaboration:
Develop and maintain highly collaborative relationships within Corporate Headquarters and field teams.

CORE TRAITS/COMPETENCIES:

• Detail oriented and quality driven

• Results-oriented, accountable, and highly organized

• Strong client service orientation

• Stakeholder mentality

• Embracing of change

• High emotional intelligence and effective influencer and communicator

• Highly organized with the ability to efficiently and accurately complete tasks on time with minimal supervision

• Strong conflict management skills

SPECIAL REQUIREMENTS:

• Bachelor's degree

• Minimum 2 years relevant work experience, preferably in the PEO or insurance realm

• Expert verbal and written communication skills

• Work independently and carry out assignments expected of job level

• Excellent interpersonal and collaborative skills and ability to communicate with colleagues at all levels of the organization

• Demonstrated commitment to core values and high professional ethical standards in a diverse workplace

• Demonstrated ability and aptitude in logical and analytical thinking, and problem solving skills

• Expert ability to adapt to a fast paced continually changing business and work environment while managing competing priorities

• Expert ability to listen to client concerns, show empathy, and resolve issues in a diplomatic fashion

• Systems orientated including proficiency in MS Excel

Salary and Other Compensation:

The starting hourly rate for this position is between $26.00-28.00 per hour. Factors which may affect starting pay within this range may include geography, skills, education, experience, certifications, and other qualifications of the candidate.

This position is also eligible for annual incentive pay equal to 8% of annual regular pay, prorated in the first year, in accordance with the terms of the Company's plan.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
medical insurance, health savings account, flexible savings account, dental insurance, vision insurance, 401(k) retirement plan, accidental death and dismemberment, life insurance, voluntary life insurance, voluntary disability insurance, voluntary accident, voluntary critical care, voluntary hospital indemnity, legal, identity & fraud protection, commuter benefits, pet insurance, employee stock purchase program, and an employee assistance program.

Paid Time Off:
Accrued sick leave of 1 hour for every 40 hours of work, with maximum based on state or regional requirements; vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year; 6 paid holidays annually, 4 paid volunteer days annually.

Diversity and Inclusion are critical parts of our corporate culture. BBSI strives to create a workplace where everyone feels included and empowered to bring their full, authentic selves to work, and is treated fairly. BBSI is an equal opportunity employer and makes employment decisions on the basis of merit.

If you meet the above requirements, we welcome the opportunity to learn more about you. For more information, visit us at bbsi.com Please apply via this posting and not by contacting our local or corporate offices.

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