Certification Program Manager

Primary Purpose:

Manage CHEST assessment programs including the launch of new certifications. Ensure the policies, practices and processes necessary to deliver assessments and the analysis of program metrics are implemented effectively. Execute on the strategic plan, and contribute to the development and maintenance of CHEST certification strategy. Serve where applicable as a supportive and effective partner and liaison to committees, subject matter experts, vendors, and internal business units, working cross-functionally to ensure the integration of certification efforts across the organization. Possess excellent communication and interpersonal skills, interacting with various stakeholders. Exhibit a comprehensive understanding of the various elements associated with developing and managing certification programs, including program design, administration, maintenance, and relationship management with external stakeholders and regulators. With this career opportunity, you will leverage your skills and experiences in learning and development to help build and grow CHEST certification programs to deliver value and results in clinical practice and patient care.

Essential Functions/Responsibilities:

Demonstrate a passion for crushing lung disease and embody CHEST values: honor the team, lead with integrity, leverage passion, cultivate innovation, and have serious fun.

Certification Program Management:

• Develop, manage, and implement certification programs and processes in line with certification program goals, objectives, and budget.
• Establish a roadmap and manage exam development, implementation, and maintenance end-to-end.
• Document, monitor and audit certification processes and procedures and communicate areas of risk and opportunity for improvement
• Ensure adherence to industry standards and best practices in certification development, delivery, and maintenance.
• Liaise with internal teams to ensure certification policies and procedures are accurately applied and documented.
• Provide assistance and guidance to certification applicants and staff when needed.
• Maintain certification databases, records, and related information.
• Maintain a high degree of accuracy and confidentiality in regard to all aspects of the certification process.

Research and Innovation:

• Stay current in the latest developments in assessment methodologies and delivery practices
• Monitor trends, identify potential risks, and recommend corrective actions.
• Contribute to the continuous improvement of certification implementation through research and innovation.

Quality Assurance:

• Implement quality control procedures to ensure the accuracy and integrity of of certifications and assessments.
• Address any issues related to assessment administration.

Collaboration and Communication:

• Work closely with internal cross-functional teams, test developers, instructional designers, outcomes team members, and technology specialists.
• Collaborate with volunteers, subject matter experts, and committees to understand their assessment needs and tailor solutions accordingly.
• Support the facilitation of committee and team meetings to meet goals and achieve milestones on assessment development, implementation, and analysis.
• Support customer service related to certification participant needs and issues that may arise and make recommendations for effective solutions that align with certification best practices.
• Administer certification application process ensuring timely and responsive communication with program participants.

Documentation:

• Prepare clear and comprehensive documentation related to test development processes and methodologies.
• Maintain accurate records of data analyses and results.
• Prepare minutes and meeting notes with accuracy focused on action items.

Professional Development:

• Participate in relevant professional organizations and conferences.
• Engage in ongoing professional development to stay current with advancements in the assessment field.

Qualifications:

Required

• 3+ years of relevant experience in healthcare certification or other related fields developing, delivering, and maintaining certification programs.
• BS degree or equivalent practical experience.
• Experience leading complex programs with multiple stakeholders/partners using effective program and project management skills.
• Experience with modern certification and assessment technologies utilizing association management and learning management software.
• Excellent verbal and written communication skills.
• Commitment to accuracy, quality, and continuous improvement.
• Strong interpersonal skills and proven ability to manage processes, teams, and projects.
• Ability to accommodate occasional travel.
• Significant experience working where customer satisfaction is paramount.

Preferred:

• Familiarity with accreditation and regulatory standards and guidelines in assessment and certification.
• Experience working in a medical society or not-for-profit foundation or association.
• Experience launching new certification programs.

Benefits

• While we offer benefits that you'd expect from any forward-thinking, progressive organization, we offer a lot of extras too, including the standardization of a hybrid working environment. From tuition reimbursement to parental leave, we offer the benefits that you want most.
• Health and Wellness
• Medical, dental, and vision insurance
  • ; flexible spending account
  • ; long- term and short-term disability insurance; life/AD&D insurance
• Work/life Balance
• 37. 5-hour work week with flexible start times; Paid Time Off; Paid parental leave; Hybrid work environment; Paid holidays
• Giving and sharing
• 401(k) with matching contribution from CHEST
  • ; Health club and fitness reimbursement; Employee counseling program; Reimbursement for professional memberships; Tuition Reimbursement
• Office perks
• Lunch & Learns; Annual Health Fair; Professional development courses; Volunteering opportunities; Annual Holiday Party; In-office 'Busy Breaks'

Additional Information

The annual base salary range for this position is USD $85,000 to USD $95,000. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, or other items. CHEST considers factors such as, but not limited to, the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, and market and organizational considerations when extending an offer.

CHEST is proud to be an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws.

At CHEST, our employees come from different backgrounds with various lived experiences .