A company is looking for an L1 IT Support Technician (Remote, Contract).
Key Responsibilities:
Provide prompt and effective Level 1 technical support to users, addressing queries and technical issues
Log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution
Collaborate with various teams to improve IT Support service delivery and contribute to documentation
Qualifications:
Minimum 2-3 years of experience in remote IT support or a similar role
Proficient in the administration of Windows 10/11 and macOS environments
Strong experience in managing Microsoft (Office) 365 services and Google Workspace
Hands-on experience with Entra ID (former Azure Active Directory)
Familiarity with the ITIL framework and foundational understanding of networking concepts
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