HVAC Technical Support Specialist - Advanced Distributor Products

Company Overview:

WHO WE ARE:
ADP (Advanced Distributor Products) is a Lennox International company and the #1 Producer of Residential Evaporator Coils in the USA. We are committed to providing quality solutions and true partnership to help our customers find matches that make their jobs and lives easier. ADP has been manufacturing products at our factory in Grenada, MS since 1992. Our innovative culture is fully supported by a research and development laboratory, which includes areas for testing, assembling, and designing future products.
Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

WHAT YOU WILL BE DOING:
Key Responsibilities:
Training and Development:
Develop and deliver comprehensive training programs for internal teams, contractors, and clients on the installation, maintenance, and troubleshooting of HVAC/R systems.
Create and update training materials, including manuals, videos, and online resources, to reflect the latest industry standards and technological advancements.
Evaluate the effectiveness of training programs and make necessary adjustments based on feedback and performance metrics.
Technical Support:
Provide expert-level troubleshooting and installation assistance for HVAC/R equipment, including diagnosing and resolving issues with refrigeration circuits, components, and controls.
Offer on-site technical support and guidance for complex issues that cannot be resolved remotely.
Serve as a subject matter expert for advanced technical questions and provide detailed explanations to field personnel.
Documentation and Reporting:
Generate and maintain technical documentation, including troubleshooting guides, best practices, and case studies.
Document all interactions and technical issues in the call-tracking database, ensuring accurate and thorough records for future reference.
Analyze trends in technical issues and training needs to identify areas for process improvement and update training programs accordingly.
Process Improvement:
Collaborate with engineering and product development teams to provide feedback on product performance and suggest enhancements.
Lead initiatives to streamline technical support processes and improve overall service delivery.
Conduct regular reviews of technical support operations and implement strategies to enhance efficiency and effectiveness.
Client and Stakeholder Interaction:
Engage with clients and stakeholders to understand their needs and provide tailored technical support and training solutions.
Facilitate workshops and seminars to share industry insights and best practices with clients and partners.
Foster strong relationships with contractors, engineers, and other personnel to ensure smooth communication and collaboration.
Travel and Field Work:
May require some travel as needed less than 15% of the time.
Participate in industry events and conferences to stay current with market trends and advancements.
Additional Responsibilities:
Perform other duties and tasks as assigned by the manager to support departmental and organizational goals.
Adapt to evolving job requirements and contribute to various projects or initiatives as needed.
Assist with special assignments or cross-functional tasks based on business needs and priorities.
Qualifications:
WHAT WE ARE LOOKING FOR:
Bachelor's degree in Mechanical Engineering, HVAC/R Technology, or a related field, or equivalent experience.
Proven experience in HVAC/R technical support, installation, and troubleshooting, with a strong understanding of refrigeration systems and components.
Experience in training or educational roles, with the ability to create engaging and effective training programs.
Excellent communication skills, with the ability to convey complex technical information clearly to diverse audiences.
Strong problem-solving skills and the ability to work independently and as part of a team.
Proficiency in using technical support software and databases.
Willingness to travel as needed.
Proficient in Microsoft Office applications, including Word and Excel
Good interpersonal, written and verbal communication skills.
Preferred Qualifications:
Certification in HVAC/R technologies (e.g., NATE, EPA).
Experience with digital learning platforms and e-learning content development.
Previous experience working in a field technical trainer role.
WHAT WE OFFER
At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all of our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options, as outlined in Lennoxs FlexWork guidelines, including the potential opportunity for remote work for select positions. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.
In Addition, You Will Receive a
Competitive base salary
Annual Bonus based on company performance
Excellent medical plans designed to support healthy lifestyles
Mental and financial health programs
Outstanding 401k with company match
Employee stock purchase program
Community involvement opportunities
Robust employee assistance program
And much, much more!
WE VALUE DIVERSITY
Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.
• LI-JG1