IT Service Desk Specialist

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Job Summary:

A Fortune 500 client is seeking an experienced IT Service Desk Specialist to join their chemical plant team in the Clear Lake area.

This individual will play a key role in resolving IT-related issues and providing top-tier support for end-users in a fast-paced environment.

This is an exciting opportunity to contribute to dynamic initiatives and continuously learn and grow within a supportive team.

Key Responsibilities:

  • Resolve Level 1/Level 2 incidents and service requests (via phone, email, walk-up, and self-service portal) while ensuring exceptional customer service.
  • Provision and maintain end-user computing equipment, including desktops, laptops, hardware, software, and peripherals, according to IT operations policies.
  • Escalate incidents to appropriate IT operations teams as needed, ensuring proper handling and resolution.
  • Monitor open tickets for accuracy, urgency, and resolution within Service Level Agreements (SLAs).
  • Create and maintain a repository of technical documentation, including fixes, installation procedures, and technical tips.
  • Research and assist in the implementation of new technologies following IT operations policy.
  • Track and manage IT assets, both logical and physical, in line with IT operations procedures.
Required Qualifications:
  • Proven experience in a technology support role.
  • Strong knowledge of Microsoft operating systems, including Windows 10, Office 2016, and internet browsers.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work independently, with strong problem-solving and decision-making skills.
  • Familiarity with Office 365, In-Tune, and ServiceNow platforms.
  • Experience working in an OT environment or manufacturing plant, specifically in a chemical plant setting.
Preferred Qualifications:
  • A+ Certification or equivalent highly preferred.
  • Experience supporting manufacturing plant environments.
  • Familiarity with ITIL and HDI Incident Management Best Practices.
  • Knowledge of Wintel (Windows client and server technology), Cisco networks, anti-virus software, and general security standards.
  • Understanding of network protocols, standards, and security policies.
  • Experience with BitLocker encryption.

Read the full job description and apply online on the recuiter's web-site

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