US - Texas - Mission
October 31, 2024
JOB OVERVIEW:
Welcome guests to restaurant, seat them, and accept payment when they are done.
At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
* Be charming by being approachable, having confidenceand showing respect.
* Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES:
Financial Returns
* Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
People
* Promote teamwork and quality service through daily communication and coordination with other departments.
Guest Experience
* Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available
* May be asked to handle guest complaints and special requests.
Responsible Business
* May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques
* May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
* May assist with other duties as assigned.
QUALIFICATION AND REQUIREMENTS
Basic reading, writing and math skills and 6 months of cash handling experience or food service experience.
This job requires ability to perform the following:
* Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
* Handling food objects, products and utensils
* Using a keyboard
* Bending, stooping, kneeling
Other:
* Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
* Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
* Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
* Basic math skills are frequently used when handling cash and credit, quantities, and variances.
* May be required to work nights, weekends, and/or holidays.
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