Qualifications Passionate about service delivery and driven by client success
Strong business acumen
Ability to receive, interpret and react to client requests in a customer focused manner and high degree of professionalism
Highly organized with a strong attention to detail
Excellent written and verbal communication skills including presentation skills and persuading others
Ability to manage multiple deadlines, prioritize and work under pressure
Ability to work independently and within a team
Proficiency in the MS Office suite and G-suite
Willingness to travel and offer onsite event support to clients (4-8 events a year)
Willingness to travel to client facing meetings 15% of the time
3-5 years in account management or client success
Responsibilities Critical role that drives client retention and builds a strong foundation for growth
Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)
Support assigned Global accounts sold by North America & International Account Executive (AE) teams
Understand the sponsor products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
Develop in-depth knowledge of the client's business, industry to drive meaningful engagement and strategically align to provide value-added interactions
Partner with AE's to hold calls with Marketing & Sales power contacts to ensure a mutual understanding of client's goals, objectives, and measurements of success
Support AE in identifying potential new revenue opportunities
Work with both North America & International AE teams to ensure consistency in value delivered to client across geographies
Collaborate effectively with the wider conference business:
operations, content, program management and marketing teams to enable the success of clients
Partner with the Sales Organization to drive satisfaction, account retention and growth
Support Account Executive through client renewal process by presenting on evidence of value received as confirmed by the client to be utilized in driving the renewal
Partner with Content Liaison to ensure alignment of sponsor content to event content
Participate in client facing meetings including quarterly business review's representing Evanta's service value story and the strength of our sponsorships
Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client's business, industry, and mission critical priorities
Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-event
Evaluate and track the client experience at every conference allowing for improved processes and actions
Join Sales on client calls and meetings as needed to support sales or secure a renewal
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