Director, Account Delivery

Publicis Groupe Holdings B V
US - Texas - Irving
January 12, 2025

OverviewHow You'll Make an Impact

As a Director of Account Delivery (ADL) at Epsilon, you will serve as a vital link between our clients and internal teams, ensuring seamless orchestration and delivery of all CRM and Loyalty services.
You will play a pivotal role in planning and strategizing for client growth, overseeing the effective delivery of our services, and resolving any issues that arise.
Your leadership will be critical in monitoring client engagement, managing budgets, and tracking service metrics, while also driving innovative solutions to enhance our offerings and expand our agency footprint within client organizations.
Your ability to inspire and lead teams will ensure we deliver exceptional results that align with our clients' objectives.

What You'll Achieve

Provide day-to-day leadership to account delivery teams, ensuring the quality, completeness, and timeliness of solution delivery.
Develop and maintain productive client relationships across various management levels.
Lead planning and budgeting efforts for account delivery, ensuring alignment with client business needs.
Oversee and implement continual delivery excellence initiatives, both corporate-driven and account-based.
Manage client concerns and escalations effectively, ensuring swift resolution.
Influence and inspire teams to collaborate and maintain a service mindset.
Stay updated on marketing technology trends to integrate into client roadmaps and business development initiatives.
Drive strategic planning and improvements for delivery processes, enhancing operational efficiency.

Who You Are

What you'll bring with you:
- 10+ years of service delivery experience in real-time marketing technology solutions, leading high-performing, globally distributed teams.
- Expertise in campaign management tools and databases (e.g., Adobe, SFMC) and significant digital experience in email execution, DMP, web tagging, and content management.
- In-depth knowledge of Marketing CRM/Digital Transformation trends across multiple industries.
- Familiarity with industry prevalent tools and technologies in identity, CRM, digital interactions, data enrichment, campaign orchestration, BI, and analytical modeling.
- Proficiency in SQL and experience in the financial services industry
- Strong strategic planning, stakeholder management, and technical acumen skills.
- Ability to drive process improvements and maintain profitability through effective risk and issue management.
Why you might stand out from other talent:
- Loyalty program experience

Pay Range:

Actual compensation within the range will be dependent upon, but not limited to, the individual's skills, experience, qualifications, location, and applicable employment laws.

The application deadline for this job posting is XX/XX/XXXX.

Additional InformationWhen You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.
For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice.
1 View of their universe of potential buyers.
1 Vision for engaging each individual.
And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.
We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.
Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.
Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers.
We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

Act with integrity. We are transparent and have the courage to do the right thing.
Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
Innovate with purpose. We shape the market with big ideas that drive big outcomes.
Respect all voices.
We embrace differences and foster a culture of connection and belonging.
Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.
Our benefits encompass a wide range of offerings, including but not limited to the following:

Time to Recharge:
Flexible time off (FTO), 14 paid holidays
Time to Recover:
Paid sick time
Family Well-Being:
Parental/new child leave, childcare & elder care assistance, adoption assistance
Extra Perks:
Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.
Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
Please reach out to *** to request an accommodation.

For San Francisco Bay and Los Angeles Areas:
Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.

Read the full job description and apply online on the recuiter's web-site

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