Sr Applications Analyst - EPIC Grand Central Hybrid

Overview

At Houston Methodist, the Senior Application Analyst position is responsible for expert level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. The Sr. Application Analyst works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Sr. Application Analyst proactively manages and troubleshoots issues within related IT teams and manages change. The Sr. Application Analyst provides high level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst ensures the services provided contribute to the successful accomplishment of the mission of the department. The Sr. Application Analyst makes recommendations regarding budget projections and project management.

Houston Methodist StandardPATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Acts as liaison between work teams and departments.

• Facilitates team and client meetings and delivers informative, well-organized presentations.

• Serves as role model and mentor to other team members through both formal and informal methods. May train newly on boarded or more junior team members.

• Facilitates working group sessions with relevant departments to identify and drive requirements to improve Business Processes. Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

• Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.

• Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports.

• Oversees and monitors multiple large-scale projects within multiple functional departments.

• Establishes project plans and objectives to ensure goal attainment within defined parameters. Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.

• Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and Management.

• Creates custom solutions or advanced configuration options to solve operational or workflow issues.

• Coordinates and provides problem resolution, technical analysis, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.

• Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.

• Seeks out opportunities to remain relevant with regard to current and leading technologies. Evaluates and recommends technologies for growth and long term planning.

• Partners with team members to support a learning environment. Seeks opportunities to lead or facilitate IT and business initiatives across IT.

• Participates in professional development. Completes Individual Development Plan (IDP).

• Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional

• An additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience

• Five years' experience in IT or clinical or business workflow required

• Experience supporting large scale clinical, ancillary or business environments

• Certification if appropriate to assigned application. (i. e. Epic) Epic certification must be maintained within 6 months

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Expert ability and skill to troubleshoot system problems and to engineer expert solutions with IT custom.