US6469 Sysco Payroll Division of Sysco Resources Services LLC
US - Texas - Houston
January 20, 2025
Summary
Delivers value to Business and BT stakeholders through the planning, execution, & delivery of one more high-quality Service Now software products and product enhancements through leading and mentoring multiple agile teams or a high complexity agile product team. Develop and lead a team of people with a focus on skills and deliverables. Oversee and take accountability for team's actions, providing day-to-day hands-on direction. Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis.
Responsibilities
Owns people management responsibilities of business analysts and software engineers
Owns the development and delivery of one or multiple high complexity software product(s) in line with business needs
Owns and drives key business relationships for the product(s)
Researches and analyzes industry trends and benchmarking information as they apply to product(s)
Creates & maintains an executable backlog of product requirements
Understands, defines, and communicates prioritization of product requirements with a mind toward business value and tradeoffs
Assists with the distillation of product backlog requirements into user stories
Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on product vision and value delivery
Weighs business risks, issues, and impediments being experienced by the product team and actively assists with issue resolution
Inspects product progress throughout the sprint and is empowered to make critical decisions and accept work completed by the team
Supports product team members as they engage with stakeholders, build a backlog, and deliver work
Maintains an analytical perspective during a crisis and supports crisis resolution.
Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
Takes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics.
Ensures team level decisions align with priorities and strategic agenda for project/product.
Leverages budget and other financial information to support staffing and business planning efforts.
Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives.
Fosters an inclusive workplace where diversity and individual differences are valued.
Participate in process analysis to determine areas of improvement using Lean and Agile methodologies.
Presents results and/or demos with appropriate complexity for different audiences.
Mandatory Experience
Bachelor's degree or higher
8+ years' experience as a Product Owner, Product Manager or Business Analyst with a min 5 years of experience in an agile environment
5+ years of experience as a Product Owner or Product Manager on ServiceNow
Strong understanding of Scrum, Lean, XP, Kanban and other agile development frameworks
Proven experience managing design and delivery of highly technical and complex large-scale products
Sound knowledge of emerging technologies focusing on cloud products, SaaS platforms, or Enterprise Applications
Competencies
Strong product management skills with deep understanding of product vision and overall product lifecycle
Strong understanding of the ServiceNow platform
Demonstrated leadership and people management skills and ability to make decisions and set clear priorities
Proven ability to recognize value and manage investments to maximize value delivered
Strong stakeholder management and negotiation skills
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