Provider Network Communications Specialist

Career Opportunities: Provider Network Communications Specialist (24758)

Requisition ID 24758 - Posted 12/26/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (9)

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Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Title

Provider Network Communications Specialist

Department

Provider Network Operations

Exemption Status

Exempt

Requisition #

24758

Direct Reports

N/A

Manager Title

Manager, Provider Network Operations

Pay & Benefits

Estimatedhiring range $71,340 - $87,200/year, 5% bonus target, full benefits.

careoregon. org/about-us/careers/benefits

Posting Notes

This role is fully remote but must reside in one of the listed 9 states.

Job Summary

The Provider Network Communications Specialist is responsible for contributing to, maintaining, organizing, and executing, operational communications to the provider network. This role ensures the design, approval, and distribution of diverse content types across various channels, ensuring brand consistency and alignment with organizational mission and values, and compliance with federal and state guidelines. The Communications Specialist collaborates with various teams within a heavily matrixed environment to ensure the provider network is informed of health plan activities. This role will support the operational implementation of the strategic plan, related projects, and initiatives across the organization, and will serve as a resource for gathering and translating feedback related to provider communications, ensuring process improvements are identified and implemented appropriately. Additionally, this role is responsible for maintaining an organizational provider contact directory.

Essential Responsibilities

Operations

• Leverage multiple resources to ensure standard and specialized process and tool development, deployment, and ongoing evaluation and improvement, in support of the provider network.
• Contribute to, implement, and support the maintenance of provider-network related communication policies, procedures, and monitoring systems for day-to-day execution of provider network-related operations, resources, deliverables, policies, and procedures.

• Maintain and support the development and implementation of comprehensive content calendars based on departmental and organizational objectives, provider network needs, and industry best practices.

• In partnership with department leadership, manage communications related to departmental activities, resources and training available, and opportunities for collaboration.
• In partnership with Regulatory Affairs and Compliance teams, provide oversight and management of regulatory requirement deliverables related to provider network communications, ensuring communication-related regulatory compliance and organizational obligations are met.
• Serve as a provider network communications resource and liaison for internal and external partners, providing operational and solution-based insight and support.
• Facilitate and/or participate in centralized network-related committee(s).
• Support programmatic needs of priority projects and programs Provider Network Operations is responsible for.
• Collaborate with other team members to accomplish functions essential to the department and organization.
• Make accessible, maintain, and coordinate updates for online provider support and compliance materials (such as the Provider Manual).
• Maintain a centralized library of finalized content, templates, reports, and other provider network communication materials in alignment with branding guidelines, ensuring accessibility to the organization, as appropriate.
• Maintain a consistent and timely publishing schedule, collaborating with department leadership to ensure oversight of, and adherence to, the communication review and approval process.
• Develop, maintain, and distribute materials (including FAQs, training guides, and contact lists), ensuring access to internal and external audiences as appropriate.
• Collaborate across the organization to establish, maintain, and enhance, a comprehensive, accurate, centralized internal provider contact directory for the provider network.
• Support provider network operations communication strategies across the organization and provider network.

Analysis and Evaluation

• Optimize content based on performance data, user feedback, and evolving goals.
• Facilitate meetings and communication channels with internal and external partners, aimed at aligning priorities, collecting feedback, and incorporating feedback into communication plans and distribution strategies.
• Utilize analytics tools to measure content performance, analyze engagement, and adjust approaches and templates based on data-driven insights.
• Stay informed of provider network-related updates and sentiment, industry and community trends, content marketing innovations, and emerging platforms, to keep strategies current and effective.
• Lead efforts to streamline, enhance, and monitor provider network communications and related processes.
• Identify and define current and future resource needs within a heavily matrixed environment.

Organizational Responsibilities

• Perform work in alignment with the organization's mission, vision and values.
• Support the organization's commitment to equity, diversity, and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization's strategic goals.
• Adhere to the organization's policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Minimum 2 years of marketing or communications experience with a healthcare organization, using a variety of media and formats (e. g. print ads, email, website content, social media, and direct mail)

Preferred

• Experience working in Medicaid or Medicare healthcare communications
• Experience with data analytics tools and techniques for interpreting provider feedback and engagement data and incorporating insights into communication strategies

Knowledge, Skills and Abilities Required

Knowledge

• Understanding of communications best practices
• Understanding of desktop publishing, website design, graphic design, and photography
• Understanding of provider network development, education, operations, and relations
• Understanding of health system operations, the healthcare industry, current trends and behaviors
• Understanding of Medicare, managed care, and the Oregon Health Plan
• Strong understanding of.