Field Service Representative

WithMe
US - Texas - Houston
October 26, 2024

Join our team as a Field Service Representative at WithMe, Inc!

As a Field Service Representative at WithMe, Inc., you will work out of a designated region with the opportunity to expand into additional markets. You will play a key role in delivering and servicing our coffee and printing solutions, ensuring a smooth experience for our clients. This position requires a valid driver's license and the ability to operate a motor vehicle.

You will be reporting to the Service Operations Manager and will be the face of WithMe, Inc. to our customers, making sure their equipment is installed, serviced, and maintained to the highest standards.

What You'll Do:

Provide courteous, helpful service to our clients
Coffee-related services: Install, program, calibrate, and maintain bean-to-cup coffee equipment; Troubleshoot coffee equipment both on-site and over the phone; Collaborate with coffee equipment manufacturers to repair machines in the warehouse and on client sites
Manage inventory of all parts and tools
Visit clients to provide ongoing operational checks, product delivery, preventative maintenance, and water filter changes
Support our fleet of wireless printer stations as needed to ensure optimal operation and implementation for new customers
Collaborate with operations and customer success teams for smooth service delivery

What You Will Bring

Experience: Minimum of 3 years in customer service-related roles
Skills: Strong mechanical aptitude, troubleshooting, and problem-solving skills; coffee equipment experience is a plus, but training will be provided
Communication: Excellent written and verbal communication skills
Travel: Must be located near a designated region and able to travel within that area, with occasional overnight travel
Physical Requirements: Ability to lift objects up to 65 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, and reaching
License: Must have a valid driver's license and be able to drive a vehicle
Other: Basic plumbing knowledge or willingness to learn

Why WithMe?

Employee equity to get some skin in the game
Collaborative, smart, and forward-thinking team culture
Transparent communication from leadership
Direct impact on a high-growth, early-stage company
Fun and inspiring team events

Perks and Benefits:

Health, dental, and vision coverage
401k with match
Short/long term disability
FSA and HSA accounts
Annual training and tuition allowance
Company stock options
Competitive PTO policy

Notice of Recording

WithMe, Inc. informs you that to maintain transparency and accuracy, all interviews may be audio and/or video recorded. This practice aims to improve our selection and evaluation procedures. Interviewees will be asked for consent to record. If declined, they can still participate, but it may limit comprehensive evaluation. We appreciate your understanding and cooperation. Our commitment to transparency and excellence in our interview processes remains a priority.

WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

Read the full job description and apply online on the recuiter's web-site

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