CONTACT SERVICE REPRESENTATIVE CUSTOMER SERVICE REPRESENTATIVE

Summary

This position is located in the Denton, Texas District Office at: 2201 Colorado Blvd Denton, TX 76205.

This position is being filled on a full-time, permanent basis. Additional selections may be made within six months from the closing date of this announcement.

This is acareer-ladder position leading to the GS-8 grade level.

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Overview

* Accepting applications

* Open & closing dates

10/28/2024 to 11/01/2024

* Salary

$38,428 - $49,953 per year

* Pay scale & grade

GS 4

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Location

1 vacancy in the following location:

* Denton, TX

* Remote job

No

* Telework eligible

Yes-as determined by the agency policy.

* Travel Required

Not required

* Relocation expenses reimbursed

No

* Appointment type

Permanent

* Work schedule

Full-time

* Service

Competitive

* Promotion potential

8

* Job family (Series)

* 0962 Contact Representative

* Supervisory status

No

* Security clearance

Not Required

* Drug test

No

* Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

* Trust determination process

* Suitability/Fitness

* Financial disclosure

No

* Bargaining unit status

Yes

* Announcement number

ST-DE12591729-25-KC

* Control number

816188400

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This job is open to

* The public

U. S. Citizens, Nationals or those who owe allegiance to the U. S.

* Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a surplus or displaced employee.

* Military spouses

Clarification from the agency

United States Citizens

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Duties

Once selected for the Customer Service Representative (CSR) position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller's question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

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Requirements

Conditions of Employment

* U. S. Citizenship required

* Selective Service Registration, if applicable. ( sss. gov)

* Fingerprinting and background and/or security investigation required

* Job offers are contingent on fingerprinting and background / security investigation results

* Selectees are required to serve a 1-year probationary period

* Candidates are required to participate in the Competency Assessment Interview Process (CAIP).

* Selectees are required to complete a 11-13 week technical training class

* Relocation expenses will not be paid

Qualifications

All qualification requirements must be met by the closing date of the announcement.

If you are using experience to qualify, you must have:

GS-4: 52 weeks of full-time general experience performing progressively responsible clerical, office, or other work that indicates ability to acquire competencies needed to perform the duties of the position.

Note: Part-time work is prorated in crediting experience (e. g. , if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

SELECTIVE PLACEMENT FACTOR

COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job.

NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment.

Education

SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U. S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U. S. education programs. It is the applicant's responsibility to acquire U. S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

GS-4: Successful completion of a full 2-year course of study above high school (e. g. , 60 earned semester hours, 90 earned quarter hours, associates degree, etc. ).

COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements.

GS-4: Education above the high school level is creditable toward meeting the minimum qualifications requirement.

Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

Additional information

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See sss. gov.

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* Benefits

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A career with the U. S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include: