Manager, Relocation Operations

  • Share :

ESSENTIAL JOB FUNCTIONS:

  • Manage daily activities of the Team Members to ensure an excellent customer experience utilizing x-check/survey responses for feedback
  • Coach, mentor and develop Team Members including performance management utilizing a minimum of monthly one-to-one sessions
  • Monitor and manage TM caseloads and Consultant capacity to ensure balanced work distribution and delivery of an excellent experience
  • Utilize caseload and other reporting tools to manage TM performance and data integrity
  • Partner with Client Partner Experience team to support a strong client partner experience
  • Work directly with client ensuring timely responsiveness and effective communication
  • Partner with Operational Excellence on process improvement opportunities
  • Be proactive in supporting all account functions with Client Partner Experience team and identify strategic solutions to solve challenges
  • Ensure Team Members have tools and resources needed to perform role responsibilities including but not limited to current, accurate and complete information regarding client policies, processes, and client expectations
  • Support and resolve escalations in partnership with Client Partner Experience and Customer Experience leadership and all internal departments as necessary.
  • Review operational reports for data integrity and accuracy prior to outputs being sent to client(s)
  • Conduct and facilitate calls with client(s) regarding file status, as appropriate
  • Review exception requests prior to making recommendations to client
  • Participate in prospective global client pursuits including but not limited to contributing to RFP documents, implementation projects, attending best and final presentations, ABR's, etc.
  • Identify training and development opportunities using OpEx as a resource
EDUCATION

Bachelor's degree or equivalent combination of experience, skills, training, and education required

TRAINING and EXPERIENCE:
  • 5+ years successfully managing service delivery teams or in positions of increasing responsibility within the relocation or consulting industry or in global organizations with a defined global mobility program
  • Working knowledge of both domestic and international disciplines
  • Knowledge of global assignment management and Compensation/Payroll taxation
  • Prior experience with GROW/Assignment Pro preferred
  • Relationship building skills at multiple levels within client/partner organizations
  • Ability to look ahead and anticipate both internal and external client needs
  • Advanced knowledge of various software packages including but not limited to Microsoft products and Outlook
  • Excellent verbal and written communication skills with all levels within organizations
  • Travel independently as required by Company and or client
  • Bilingual language skills preferred

Read the full job description and apply online on the recuiter's web-site

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