Desktop Support Technician

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the CompucomStaffing (***/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) team.

We have a new opportunity for a Desktop Support Technician to join our client's team onsite in Ft Stockton, TX. This position is for an experienced Technician to support the team responsible for partnering with both client IT design teams and Level 1 Service Desk - this team provides support for core infrastructure and desktop technologies standard to our client's operating environment. This resource will be responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays.

Duties and Responsibilities:

Primary desktop support for windows operating system, mobile device management infrastructure, video conferencing systems

Ensure consistent processes, procedures and technologies are utilized across client's enterprise environment

Understand and follow direction provided by managers of different client products and towers

Document recurring issues in the client knowledge Base

Document in detail case status and tasks / work completed with end users in the client ITSM system

Responsible for racking and stacking of physical devices

Install new ethernet cabling (Mass cabling requirements to be handled through a vendor)

Basic Networking troubleshooting skills

Perform MACD (move, add, change, delete) activities for end user LAN and voice devices

Connect to device console and sharing screen through Microsoft teams / Webex

Follow the client critical incident process

Follow client required safety protocols and complete regular trainings on safety and compliance

Skills and Qualifications:

Minimum 5+ years of combined experience and be proficient in supporting the following technologies:

Mobile device management experience and mobile web apps, iOS, required

Active directory administration

Experience with Windows 10 operating system advanced troubleshooting

Proficient using Windows registry

Microsoft Office 365 support advanced troubleshooting

Hardware troubleshooting with the ability to pinpoint hardware vs. software issue

General knowledge / troubleshooting for Macs

General knowledge / troubleshooting for Networking

General knowledge of Microsoft Intune

Printer support

Video Conferencing system support

Understand and troubleshoot Azure MFA

Desktop imaging

Strong customer service skills

Core Skills:

Demonstrated strong analytical and problem-solving skills

Able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them

Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of client business drivers and opportunities

Demonstrated ability to see the bigger picture, denote how processes / tools will impact other processes / tools

Ability to communicate with transparency the impact and risks with mitigation

Ability to think not necessarily outside of the box, but to think creatively within defined constraints

Ability to lead through influence, influence / partner with geographically dispersed colleagues

Build alignment using appropriate methods

Demonstrates an inclusive, collaborative style to ensure results are obtained and supported

Strong facilitation skills and ability to work with various support functions and regional offices

Strong collaboration across multiple management levels and organizations

Liaisons with cross functional teams leading lean sigma process improvement initiatives

Technical mentor and training coordinator for global L1 and L2 support organizations

Experience in one or more IT delivery teams

Aware of operating environments and cultures outside the US

Understands how business strategies, plans and regional IT needs vary among the company and the impact this may have on service delivery globally, regionally, locally

Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation

Preferred Skills and Qualifications:

Microsoft Certified Professional

Microsoft Certified Technology Specialist

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. CompucomStaffing (***/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™ Supports Equal Employment Opportunity CompucomStaffing (***/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit *** .
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CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.