Senior Production Support Engineer

Selene Holdings
US - Texas - Dallas
November 14, 2024

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Production Support Engineer will be responsible for troubleshooting and restoring service to application services. You will also create Incident Response reports for all major incidents and help to communicate process improvements.

Responsibilities

Monitors dashboards and alerts and responds according to alerts as necessary.
Research incidents for clients and identifies root cause and works with other teams for resolution.
Responsible for incident escalation and establishing team meetings to bring resolution to high priority incidents.
Works with development, DBA, and other engineers to identify problems and bring them to resolution.
Creates reports, dashboards, and alerts as necessary to ensure that incidents are identified and resolved within SLA.
Helps create, validate, and approve Operational runbooks and other required documentation for all clients and systems.
Works with Product, Project, and Delivery teams to ensure successful deployments of new code to lower environments and Production.
Trouble -shoots and restores service to multiple applications, Networks and systems using industry accepted techniques and procedures.
May design, code, benchmark test, debug and document programs.
Performs impact analysis to output data processing based on user and client requirements.
Analyzes documentation supporting changes in a complex production environment.
Will communicate status of operations to allow for immediate response to service disruptions.

Basic Qualifications, Preferred Skills, Experience, And Education

Bachelor's Degree in Information Technology, Computer Science or related field or related practical experience.
10+ years of experience in Microsoft SQL server, with a desired 4+ years as a database administrator
5+ years of hands-on experience on Azure
Strong, analytical, problem solving, organizational, communication and interpersonal skills are required
Hands-on experience with Azure services (Proficiency with Azure DevOps, ARM Templates, Azure Policy, Azure CLI, Azure Rest API).
Attention to detail and maintaining high quality standards is a must
Ability to prioritize and manage concurrent issues, demonstrate initiative, and work independently with minimal supervision
Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management.
Adept at learning and applying new technologies and solving new problems.
Ability to understand and translate business requirements into data and technical requirements.
High degree of organization and ability to manage multiple, competing projects and priorities simultaneously.
Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment.
Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs.
Foster a team culture of accountability, communication, and self-management.
Proactively drives impact and engagement while bringing others along.
Consistently attain/exceed individual and team goals
Ability to lead others without direct authority in a matrixed environment.

Why Selene?Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

Privacy Policy - Selene (seleneadvantage.com)

Read the full job description and apply online on the recuiter's web-site

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