We are seeking a Logistics Coordinator to join our Aldinger Repair Team.
In this role, you will play a crucial part in managing the day-to-day operations of our field repair technicians by ensuring a smooth and efficient process while maintaining high customer satisfaction.
As our Logistics Coordinator, you would be responsible for working with our customers and assigning, coordinating, and scheduling the day-to-day operations of our field repair technicians. You will also be responsible for organizing and accurately processing customer equipment into our management software and assigning it to a technician for completion.
As the main point of contact for our customers and technicians, this role is crucial in addressing any issues that arise to maintain high customer satisfaction and an efficient process. You will be working in partnership with the branch manager and lead field technician to improve and implement service strategies and processes.
Day to Day Responsibilities:
Oversee the workflow and scheduling of all calibrations and repair work
Schedule and dispatch field technicians
Inspect, receive, and create work orders for customer items needing calibration
Create quotes and estimates for calibration jobs and services
Organize purchase orders or secure payments for services rendered
Communicate with customers by providing status for orders
Communicate with customers by making corrections or amendments to certificates
Follow up with customers who have items that are due for upcoming calibrations
Requirements
Basic Qualifications:
Ability to lift 50 pounds
Strong attention to detail and the ability to work independently.
Excellent customer service skills.
Excellent organizational, prioritization, and administrative skills.
Excellent presentation, written and personal communication skills
A focus on high-quality outcomes and business profit
Able to multitask, problem-solve and manage projects under pressure
Nice to Have:
Experience as a Coordinator or Scheduler
Experience as an Assistant Service Manager
Benefits
Health insurance
Dental insurance
Vision insurance
401(k) with matching
Company Paid Life Insurance
Paid Time Off
Paid Holidays
Company equipment needed for the job
Receive real-time job alerts and never miss the right job again
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