BPO Insurance Licensing Specialist

POSITION OVERVIEW:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an experienced BPO Insurance Licensing Specialist to support Property and Casualty business process outsourcing accounts. In this role, your primary responsibility will be managing the licensing and registration of new and existing insurance professionals.

In this role, you will manage representative terminations, exam windows, insurance appointments and processing maintenance requests for existing agents. The duties required include ensuring compliance with federal and state regulatory agencies. In addition, candidates for this role should be highly organized, display a high degree of ownership, and possess a strong work ethic.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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• POSITION RESPONSIBILITIES:

Licensing Specialists are responsible for managing P&C licensing requirements and maintenance of new and existing agents. In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team.

Key Responsibilities:

Act as the licensing customer service contact for agents, enrollers, and processing teams by responding to questions both verbally and in writing regarding licensing appointment statuses, appointment procedures, and state regulations.

In compliance with state regulations identifies and processes all qualified and unqualified new producer appointments and contracts, both manually and electronically for submission to state insurance departments.

Update systems and notifies agent upon confirmation of appointment from the state.

Review state insurance department announcements of agents' renewals and reconciles with company agent listing.

Identify and process automatic renewals, e.g. individual production requirements for sales personnel.

Prepare and submit to individual state insurance departments, the disposition of actions taken on announcements, calculates associated fees for designated states or manually pends for receipt of invoice for associated fees in compliance with state insurance departments.

Submit and receive requests for background investigation on agents and determines if contracts submitted are allowed based on company guidelines.

Update processing systems with all renewals or terminations to effectively allow or deny new business processing to take place.

Calculates and request checks for fee payment and vendor billings.

Maintain the licensing and database systems, agent demographic information (address changes, name changes, transfers and license/appointment expiration dates).

Research and correct agent data problems and commission errors related to licensing (adjust transfer dates of producers, types of business submitted to ensure proper commission payment).

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

5 years of securities, insurance, or other related work experience

High-level knowledge and experience in the management of large scale licensing requirements

Professional designation (CPCU/CIC/AAI/CISR) preferred

Able to analyze information and determine appropriate action

Work under pressure and meet deadlines

Skilled in effective verbal and written communications

Ability to be at work on a regular and predictable basis

Effectively communicate courteously and professionally with customers, co-workers, and various business contacts in person, via telephone, and/or by email.

Function as a team player

Able to maintain high concentration and focus

Ability to organize, prioritize, and handle multiple tasks

Advanced attention to detail

Ability to resolve problems and make rule-based decisions

Skill in operating personal computer and various software packages (i.e. Microsoft Office, Outlook, Excel, etc.)

COMPENSATION DETAILS:

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!

Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings: Secure your future with retirement savings programs, where available.

Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance: Access life insurance options to safeguard your loved ones.

Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training: Learn new skills while earning a paycheck.

Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS: