Field Service Technician I

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Overview:

At Quarterhill, a Field Service Technician is critical to helping us provide outstanding customer service and technical solutions in a team environment. Under the direction of the Field Service Manager, the Field Service Technician is responsible for installing and repairing Intelligent equipment for various clients in the assigned territory. Rotating on-call shifts, travel within a limited territory and overtime hours are available.



Responsibilities:

Customer Service Excellence

  • Work with people from other areas of the company (ex. Technical Support, Engineering, Sales, Manufacturing, etc.) to resolve any technical, design or functional issues.
  • Provide unparalleled solutions-based service excellence during all interactions with others
  • Provide accurate and detailed record-keeping for service work performed, in Quarterhill's standard format including on-site record and electronic reporting (a web-based service ticket reporting tool.)

Technical Solutions

  • Assist in the installation and integration of new and replacement equipment as required.
  • Integration of roadside electronics, specialized testing, calibrations, and set-up of various parameters through software menu.
  • Provide routine maintenance and emergency service work to installed equipment as outlined in the service contracts.
  • Post-installation drawing and specification reviews for site compliance verifications and corrections may be required.

Safety & Quality

  • Adhere to Corporate safety and quality policies.
  • Maintain company vehicles to ensure excellent working conditions, cleanliness and adhere to regular maintenance schedule
  • Supervise subcontractors to ensure installations, repairs and service are performed in accordance with Quarterhill standards.

This list of responsibilities might not cover everything you'll end up doing.



Qualifications:

Education & Experience

  • Degree, Diploma or Certificate in electronics technology and/or equivalent work experience
  • Mechanically inclined with the ability to operate basic hand tools such as grinders, drills, meters crimping pliers, screwdrivers, soldering irons, and wrench
  • Have a valid Drivers License with a clean driving record, this is a condition of employment

Computer Skills

  • General knowledge of software and hardware applications with a focus on Linux/Unix & Microsoft Windows-based environment.

Read the full job description and apply online on the recuiter's web-site

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