Tolls Attendant - Theme Park - Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Tolls Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Tolls Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Tolls Attendant is responsible for all aspects of the toll booth operation, to include safety, friendliness, cleanliness and line speed within assigned areas.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet guests and initiate friendly interaction. Provide guest excellence, which exceeds expectations, answers questions, and provides park information
• Effectively use empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
• Effectively perform in the role of Tolls Attendant to include (but not limited to):
• Accurately selling parking tickets and processing online sales
• Efficiently process cash and credit card transactions in accordance with accounting procedures
• Provide directions to meet Guest needs for refunds, exchanges and other special needs
• Manage cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily
• Promote the value of Preferred and Valet Parking
• Facilitate traffic in areas of responsibility to ensure smooth and consistent flow of traffic
• Complete daily written reports and turn in any necessary paperwork to Cash Office
• Operate vehicles/work each position in all weather conditions
• Maintain a sense of urgency toward area of operation to reduce Guest wait time
• Use time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
• Assist with other areas in parking as needed/requested by Management
• Wear, keep clean and maintain a themed costume issued by Dollywood
• Perform special projects as directed by Management
• Attend all required Training Classes and Meetings
• Comply with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
• React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
• Visually observe guest actions during operation to prevent safety hazards
• Initiate friendly interaction with guests
• Work varying hours and at different areas when needed
• Maintain confidentiality at all times
• Follow all safety standards to include reporting any violation of standards

• Must be minimum of 14 years of age
• Must be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processors
• Must successfully complete a pre-employment background check including drug screen

• Must be able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Must be willing to constantly improve
• Must smile, maintain eye contact and must be aggressively friendly
• Must have professional appearance with good personal hygiene
• Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must tolerate a fast-paced, hectic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to remain attentive and alert
• Excellent verbal communicator - accurate, consistent and detailed
• Able to display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to work in a small, confined area
• Able to push and/or pull
• Able to bend at the waist and knees for long periods of time
• Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions
• Able to maintain good personal hygiene and report in a clean costume
• Able to get along with other employees to work out problems and resolve conflicts
• Able to work cooperatively with others
• Able to comprehend instructions and retain information
• Able to learn additional ticketing system functions
• Ability to move about and react quickly in emergency situations
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Give two weeks' notice for requested days off and have all necessary schedule changes approved by leadership
• Able to tolerate a fast-paced, hectic environment
• Ability to tolerate stress due to job responsibilities and serious consequences of making an error
• Able to operate a fire extinguisher
• Able to tolerate detergents and chemicals
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to report to work without being under the influen.