Room Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Herschend Family Entertainment
US - Tennessee - Pigeon Forge
January 19, 2025

At Dollywood Parks & Resorts, we create memories worth repeating.
We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee.
Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different.
It's not a difference that you can touch or see - it's a difference you can feel.
We are seeking a Room Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.
This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture.
This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings.
They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work.
The right Room Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Room Attendant is to attend to the cleaning process of guest rooms to insure guests experience a clean room.
This role exists to provide the Resort with a wide variety of housekeeping duties while adhering to very high standards for overall cleanliness and appearance of the Resort rooms to optimize Guest satisfaction.
All to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Properly clean and supply all assigned guest rooms and other areas as designed according to standards
Maintains a clean and neat work space at all times
Replaces guest room amenities and linens as necessary
Reports all maintenance issues to room inspector
Keeps housekeeping cart stocked appropriately and clean
Assists with special projects when assigned
Reports and delivers lost and found items to the Housekeeping Office
Aids guests in a friendly, genuine and courteous manner
Completes deep cleans of guest rooms when assigned
Keeps vacuum bags and filters changed regularly, and reports any damage to maintenance
Assists with maintaining cleanliness of public areas and back of house areas

Management reserves the right to change and/or add to these duties at any timeEducation and Experience Required

Must be at least 18 years of age
Previous experience in a hospitality environment strongly preferred
Must be able to successfully pass a background check and drug screen

Knowledge, Skills and Abilities

Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs with company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to tolerate various temperatures while working outdoors
Able to maintain good personal hygiene
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced, dynamic environment
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to operate/drive a company vehicle with valid TN driver's license
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to meet the physical demands of the job.
i.e.:
stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
Able to lift minimum of 20 lbs

The Dollywood Company is an equal opportunity employer.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Read the full job description and apply online on the recuiter's web-site

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