Lighting Technician - Outdoor Specialty & Festival Lighting - Dollywood Theme Park - Full Time Year

At Dollywood Parks & Resorts, we create memories worth repeating.
We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee.
Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different.
It's not a difference that you can touch or see - it's a difference you can feel.
We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together.
This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.


We want to work alongside someone who acts as an extension of our mission, values, and culture.
This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings.
They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work.
The right Entertainment Outdoor Lighting Technician checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.


This role exists to provide Dollywood's Entertainment Department with a high level of entertainment technicians who work in guest view and behind the scenes to install, maintain, and troubleshoot any and all aspects of outdoor theme park lighting, A/V systems, and any other entertainment related technology.
Dollywood Parks and Resorts Specialty Lighting Technicians are skilled control system fabricators, as well as first responders to any technology failure within their vast purview.
Entertainment Specialty Lighting Technicians take a proactive approach by continuously monitoring the complete control system, and by maintaining a rigorous systems upkeep initiative.
This position is demanding and is also essential for exemplary quality in theme park entertainment.
This position expects a high level attention to detail and an unsurpassed level of excellence to Dolly Parton and Dollywood Parks and Resorts.


Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.


Summary of Essential Functions and Responsibilities

• Perform primary technician duties as assigned, making calculated and situational decisions to complete tasks in a responsible time for Dollywood Parks and Resorts Entertainment.
  Technicians will work with themed outdoor lighting, festival installations, festival activation planning, and fabrication of essential system infrastructures
• Provide continued maintenance to entertainment system infrastructures, which includes but not limited to, Dollywood Parks and Resorts themed lighting systems, festival icons, and related entertainment technologies
• Troubleshoot, diagnose, and repair entertainment lighting control systems, static lighting fixtures, moving head fixtures, professional sound systems, video projection systems and DMX infrastructure issues as well as DMX controlled fixtures
• Set up, troubleshoot, diagnose networking infrastructure
• Troubleshoot, and diagnose common line voltage problems and submit repair requests as necessary
• Routine maintenance of entertainment equipment
• Ability to provide entertainment technical support to all Dollywood Parks and Resorts venues as needed
• Able and willing to share knowledge and best use cases with other technical team members
• Wear Dollywood Entertainment provided costume or uniform
• Assist in other areas of Entertainment Division as directed
• Assist in maintaining equipment to meet high safety standards and safe use conditions
• Maintain an orderly, neat, safe, and well-maintained work space
• Drive company vehicles (cars, vans, trucks) to transport personnel and/or task supply items

• Minimum 18 years of age
• High School diploma required
• Must have experience with entertainment and/or architectural lighting fixtures
• Knowledge of entertainment and/or architectural lighting control infrastructure and control systems
• Knowledge of installation, operation and repair of modern moving-light fixtures preferred
• Experience in programming lighting control software and show control systems like Paradigm, Mosaic, and Hog preferred
• Experience in stage set construction or general construction preferred
• Experience and working knowledge of electricity preferred
• Experience with industry specific software such as VectorWorks, QLab, QSys, and Dante preferred
• Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word and Excel
• Must successfully complete a pre-employment offer background check and drug screening

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid driver's license and insurance
• Able to meet the physical demands of the job
• Ability to be on feet for extended times and on various surfaces
• Able to work extended hours in dim light conditions.
  
• Ability to work on various surfaces, to include walking, kneeling, stooping, bending, crawling, bending, pulling, pushing, reaching, twisting, and moving about tight spaces
• Have manual dexterity for operating variou.