Service Manager Truck Maintenance - Customer Support Manager

Clarke Power Services
US - Tennessee - Nashville
October 22, 2024

Position:
Service Manager (Truck Maintenance) - Customer Support Manager

Location:

Nashville (Shop Zip), TN

Job Id:
3424-071024SN
• of Openings:
1

Clarke Power is 60 years strong and growing! When you work with CLARKE, you are working with an industry leader!

Do you have experience leading a team? Do you excel working with customers? Would you like to manage your own branch leading a team of truck technicians and ensuring our commitment to safety and customer service? We are looking for a Service Manager - Customer Support Manager to direct, coordinate, and lead activities of our Nashville, TN branch. This is a great opportunity for a leadership role with a company that offers a competitive salary, comprehensive benefits, and career growth.

Open Link to see our Shop:
Clarke Power Services, Inc - Antioch | Top Shops for Technician Jobs in Nashville, TN (wrenchway.com)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Oversee all service & parts activities at the branch
Responsible for P&L and financials for branch
Manage hiring & branch personnel
Responsible for training and developing of team members through continual improvement
Handle Customer and Dealer relations, service contracts
Manage branch inventory control
Set yearly budget for branch operations & forecast service/parts sales for the branch
Continual monitoring and reporting of key branch performance measures
Utilize Management Tools (Seven Step, Nine Step, Language Processing, etc.).
Responsible for sound business practices
Compliance with applicable OSHA, EPA, DOT regulations
Facility Management, building and grounds
Propose capital expenditures

PHYSICAL and SAFETY REQUIREMENTS While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. Frequently required to use hands to touch, handle, and feel, and reach with hands and arms. Manager must be able to regularly lift and/or move up to 25 lbs. and occasionally lift and/or move up to 100 lbs. with assistance.
Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions

SUPERVISORY RESPONSIBILITIES Manager supervises employees of the branch and is responsible for the overall direction, coordination, and evaluation of this operation
Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

EDUCATION and/or EXPERIENCE Previous experience in a similar leadership role
Mechanical background through education or experience
Preferred - Bachelor's degree (B. A.) from four-year college or university

CERTIFICATES, LICENSES, REGISTRATIONS Valid State Driver's License

Clarke Power is headquartered in Cincinnati and has branches across the country! We provide training, highly competitive salary, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include: Weekly Pay!
Medical, Dental, Vision Insurance starts first day of the month after you start!
Healthcare Savings Account Option with Annual Company Contribution!
401K Savings Plan with Company Contribution Every Paycheck!
Paid Holidays and Vacation!
Life and Disability Insurance!
Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
Work with a GREAT Team of people!

Clarke Power is an EO employer- M/F/Veterans/Disabled and other protected categories.
• customerservicemanager #dieselengines #truckmaintenance #servicemanager

Read the full job description and apply online on the recuiter's web-site

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