The ROI Account Manager is responsible for providing timely management of medical records
requests for assigned healthcare facilities while providing world class customer service to
customers and clients. The ROI Account Manager reports to their team lead.
Primary Responsibilities:
•Act as a main contact for communicating and collaborating with assigned accounts
•Reviewing and verifying medical record requests for validity and compliance with
HIPAA/HITECH/etc.
•Verifying patient information within assigned accounts' EMR systems by using key
patient identifiers to ensure that all records to be reproduced are for the correct patient
and scope requested.
•Confirming request information and requesting additional documentation from
patients/requesters to process pending medical record requests.
•Pulling and reproducing requested medical records while ensuring accuracy and
compliance with MediCopy policies/procedures as well as state/federal regulations.
•Following and performing workflows specific to assigned accounts
•Providing and logging detailed and accurate information on each file/chart processed in
accordance with MediCopy's policies/procedures
•Updating and maintaining an accurate Accounting of Disclosures for all activities and
processes associated with medical records requests.
•Providing world-class customer service to patients and clients while ensuring patient
privacy.
•Handling high call volumes while maintaining a high level of service and
professionalism.
•Maintaining all established production/quality goals, while managing assigned accounts
within MediCopy's established turn-around time.
•Reports to the Director of Operations as necessary.
Skills/Qualifications:
•Thorough and detail-oriented
•Professional demeanor
•Customer oriented disposition
•Demonstrate a positive attitude, and be able to interact well with employees
•Demonstrate excellent communication skills
•Proven consistent dependability and attendance
•Confidentiality and discretion is required
•Ability to conduct and interpret HIPAA/Privacy Guidelines
•Solid organizational skills, including multitasking and time-management
•The flexibility to adapt to frequent changes in the industry and office
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