Manager NOC I

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Manager NOC I is accountable for leading the engineering and operation efforts for Enterprise Federal network and customers. Strong leadership and collaboration skills are required as this position is responsible for the results from multiple organizations in both direct and indirect reporting structures. Reports to the Senior Manager Network Operations and works independently on day-to-day operations managing a team that may consist of Network Specialists, Engineers, and Operations Technicians.

Location

This is a work from home position within the U. S.

The Main Responsibilities

• Manager will be responsible for managing people, and customer commitments for all designated Federal customers.

• Manage and supervise staff by appraising performance, training, administering salaries, and communicating department objectives.

• Must be accessible 24 X 7 X 365.

• Drive continued training on new systems, improve processes and procedures and push initiatives throughout the organization.

• Help support both Lumen engineering and vendors with quality and following of processes and productivity.

• Establish and maintain effective and productive working relationships with personnel at all impacting organizations as well as other external contacts so that issues are resolved correctly and timely.

• Manage employees, contractors, and vendors for the efficient and timely completion of projects.

• Manage and direct plans and specifications to provide high quality service within established time frames and to meet defined financial criteria.

• Serve as the interface on Operation matters helping to ensure conformance to established practices and procedures.

• Provide leadership and motivation to team members and support local in-person and virtual teams.

• Establish and monitor performance objectives for direct reports that align with organization goals, while coaching to attain objectives.

• Determine training requirements and promote direct report development through individual development plans (IDP), peer-to-peer training, and internal and external training resources.

• Continually striving to better define and improve departmental processes for optimal efficiency and network reliability while engaging intradepartmental and interdepartmental resources to achieve results.

• Perform special projects and other duties as assigned.

What We Look For in a Candidate

• Bachelor's degree or equivalent education and experience, preferably with 5-7 years related experience and 2+ years previous manager level leadership experience. 2-4 years of telecommunications knowledge and experience.

• Demonstrated leadership and coaching skills acquired through previous experience.

• Strong customer service and communication skills.

• Strong computer skills required, including experience with the Microsoft Office Suite (Excel, Word, Access, Outlook, etc. ).

• Possess strong organizational, time management and analytical skills.

• Demonstrated ability to develop and execute short- and long-term objectives in a team environment.

• Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions.

• Ability to build group commitment to company goals and objectives.

• Must enjoy working in a fast-pace, results driven organization.

• Must be available 24X7 to support network emergencies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI

$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (/ lumenbenefits. com/httpdocs2/index. html)

Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of yours application date.

Requisition #: 336251

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (/jobs. lumen. com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, vetera.