Engagement Director
The Engagement Director is responsible for ensuring the seamless day-to-day operation of CareBridge's virtual care center. The Director is responsible for managing the team, executing and driving strategic priorities, and ensuring the department hits key performance targets. The Director reports directly to the Vice-President of Engagement.
Responsibilities:
Responsible for the successful day-to-day operation of the 24/7 call center
Provide leadership and employee development directly through observations, calibrations, 1x1s, and performance evaluations
Own workforce management, attendance, and reporting
Monitor, strategize, and execute alongside leadership to meet performance metrics
Track team performance, identify trends, and develop action plans to address issues
Deliver positive and constructive feedback to individual team members, as needed
Identify, document, and mitigate member concerns and escalate to leadership, as directed
Meet personal and team qualitative and quantitative targets
Other duties as assigned
Required Minimum Education/Experience:
Bachelor's degree and at least 5 years of relevant experience in a supervisory role
Proven experience with end-to-end project management
Experience in employee evaluations, corrective counseling, motivational techniques, and employee development
Qualifications:
Understanding of healthcare/value-based care
Demonstrable competency in Microsoft Office Suite (Word, PPT, and Excel)
Working knowledge of data analysis and performance metrics
Outstanding organizational skills
Strong interpersonal leadership abilities
Excellent public speaking skills
Aptitude in decision-making and problem-solving
Those who thrive at CareBridge tend to possess these qualities:
An entrepreneurial spirit. Must be a tenacious self-starter
Flexible and adaptable to a constantly changing workload
Must enjoy working in a fast-paced environment
A sense of humor and a down-to-earth nature
Employment Type: Exempt
Location: In-office, Monday-Friday (Nashville, TN)
About CareBridge:
CareBridge Health is a value-based healthcare company that assists health plans and states in caring for individuals receiving home and community-based services. CareBridge's solutions include 24/7 clinical support, decision support, data aggregation, and electronic visit verification. CareBridge's solutions have been shown to reduce emergency room visits, hospitalizations, and total costs while receiving an NPS score of 84 from patients and families. For more information on CareBridge, please visit *** .
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