Area Sales Manager

As a family-owned business built on genuine relationships, the character and quality of our staff are integral to delivering the culture of service our clients expect. Our team members serve each other, our partners, and their community with kindness and respect while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity rife with opportunities for advancement.

To strategically plan, execute and manage the overall sales and marketing efforts for a portfolio of assigned hotels. The Area Sales Manager is responsible for achieving the revenue goals set forth by the VP of Sales. Success will be measured by top-line revenue performance, the hotel's market penetration index, conversion of new businesses, ability to maintain relationships with existing clients, and increased customer value and ROI. The Area Sales Manager will lead the sales efforts for two Memphis Area Hotels, Hampton Inn Memphis Collierville (92 rooms) and Courtyard Memphis East/Galleria (112 rooms).

Benefits for full-time associates

• 2 weeks of vacation pay your first-year
• 4 sick days/year
• 2 hours paid volunteer time/month
• Holiday pay
• Medical, dental, and vision insurance plan options
• Short term disability, long term disability, and life insurance plan options
• 401k retirement plan
• Discounts on hotel rooms worldwide
• Direct deposit payroll

Essential Duties and Responsibilities:

Direct Sales:

• Execute strategic sales plans to positively affect revenues within assigned portfolio
• Complete weekly sales activities to assigned hotels (Goals TBD by Regional Director of Sales/VP of Sales)
• Minimum Guidelines TBD (IE 10 Outside, 20 Prospecting, 3 Sites/Luncheons, 7 Maintenance)
• Actively travel to both properties weekly.
• Aggressively solicit new businesses
• Maintain consistent verbal and written communication with clients
• Conduct onsite and digital presentation to potential clients
• Implement strategic account management; develop multiple contacts, research/qualify various departments and divisions with the organization for full account qualification
• Review brand reports and tools to assist in identifying potential businesses and activities within the market
• Respond to all customer inquiries within 4 hours
• Fully qualify all accounts utilizing current sales resources
• Be aware of new business opportunities in and around your market; monitor through local newspapers, business journal, trade publications, internet resources, and Google alert, etc.
• Networking with organizations that will assist with the development of future opportunities

Sales & Communication:

• Collaborate with Operation Partners to deliver revenue results: constant communication with the General Manager and Revenue Management.
• Be familiar with competitors and their selling strategies. Recognize what opportunities exist to move share from the competitors.
• Accurately communicate details on accounts to the operating departments as needed.
• Understand the hotel's operations, including room types, meeting capacities, services, features, and benefits.
• Involvement with Front Line training, including Front Desk staff.
• Communicate with Revenue Management to ensure appropriate pricing and adjust selling strategies as needed.

Sales Administration:

• Enter all sales activities in Delphi. fdc. Commit to 100% adoption and update account information daily.
• Compile and complete weekly/monthly/quarterly reports as assigned
• Attend Sales Training as scheduled.
• Observer and strategize according to prime selling time
• Monthly mileage and expense reports.
• Overall knowledge of the brands and maintaining compliance.

Corporate Support:

• Participate, as requested, in the planning and implementing of Naples Hotel Group sales policies and programs.
• Participate in company-wide sales efforts, trade shows, corporate meetings, and any other event or activity deemed to be in line with the overall revenue goals.
• Allocate both dedicated and shared sales resources to achieve maximum revenue return on invested sales dollars by focusing efforts on those customers who are the most profitable.
• Perform other duties or tasks as assigned by Naples Hotel Group Principals

Education and/or Work Experience Requirements:

Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession. This includes the knowledge needed to manage people, complex problems, and efficient sales activities. Make decisions within the standards of the position, which can impact more than one department.

Must possess highly developed communication skills to frequently present, negotiate, convince, sell, and influence other managerial personnel, hotel guest(s), and/or corporate clients.

Standard Qualifications:

• A four-year degree or equivalent select service sales experience is required.
• 2+ years within the multi-hotel sales discipline preferred
• Ability to read, write, and speak English, with excellent grammar and communication skills (written and verbal)

Additional Qualifications:

• Capable of handling multiple hotels' sales and marketing
• Travel required: overnight travel 30% of the time.
• Hours Required: this is a salaried position, 45-50 hours per week is required
• Available to meet guests outside the scope of regular business hours
• Well-organized and detail-oriented
• Must be able to work independently and multi-task, prioritizing as appropriate
• Display initiative, perseverance, and analytical skills
• Team player and ability to get along with others
• Must have the ability to communicate issues and concerns at all levels of the organization
• Must have planning and problem-solving skills that include the ability to tie strategies and planning actions to results
• Requires working knowledge and experience using Microsoft Office products, including Word, Excel, and Outlook
• Must be able to scan and assess competitive arena to refine/improve customer value proposition
• Excellent customer service skills: the ability to manage the customer decision and relationship process

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

OTHER Requirements:

• Employees must maintain a neat, clean, and well-groomed appearance (specific standards available).
• Regular attendance in conformance with the standards, which Naples Hotel Group may establish from time to time, is essential to the successful performance of this position. Employees with .