Description
JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB:
The Audiologist is responsible for providing a quality Patient Journey Experience. Responsibilities include testing and diagnosis of hearing loss, tinnitus, balance disorders, fitting and sales of hearing products and accessories, counseling and follow up services for adult and pediatric patients. Responsible for maintaining a successful and profitable office.
JOB RESPONSIBILITIES/RESULTS:
• Ensure Patient Journey Experience is top priority
• Ensure patient is comfortable and be attentive to their requests and concerns
• Conduct patient diagnostics
• Conduct diagnostics which may include; audiometry, immittance testing, tinnitus evaluations,
otoacoustic emissions testing and vestibular evaluations
• Explain the hearing testing process each step of the way
• Administer hearing test procedures in accordance with All American clinical protocol and applicable
state and federal laws
• Analyze and interpret test results
• Review test results.
• Recommend best solutions for their loss
• Refer to Physicians or other professionals as needed
• Conduct fitting of hearing aids and accessories
• Consult with other Audiologists, Training staff, TeleHear Staff or Manufacturers Representative on
difficult fittings
• Conduct sales of hearing aids and accessories according to All American Hearing sales protocol
• During initial evaluation, perform trial fitting with premium technology hearing instruments
• Recommend appropriate style, and level of technology of hearing instruments and accessories
• Quote price from established price list, less any advertised discount
• Counsel patients regarding payment and finance options
• Explain warranty for repair and loss & damage
• Obtain patient signature on contract at time of sale
• Collect a minimum of 50% deposit at time of sale
• At fitting, verify fit and performance of aids
• Ensure that aids fit with no feedback
• Demonstrate and counsel use and care of hearing instruments
• Explain follow up and clean & check process
• Have patient sign for delivery of aids
• Set up follow up appointment for 1 week
• Write and enter SOAP notes in patient management software
• Follow up with PSC for other patient management software entries
• Call patient within 48 hours to check on progress & comfort
• Schedule appt. /ASAP if experiencing any difficulties
• Cover other offices as needed (vacation, sick time, etc.)
• Office Management
• Oversee financial management of office
• Oversee new and retention marketing efforts for office, in coordination with National Marketing staff
• Maintain clinical equipment, tools and supplies
• Maintain office appearance in conjunction with the Patient Services Coordinator
• Oversees Regulatory Compliance
• Oversee compliance with OSHA Infection Control regulations
• Oversee compliance with HIPAA regulations
• Oversee compliance with state and local business licensing regulations
• Obtains necessary continuing education to renew Audiology/Dispensing license annually
• Maintains insurance credentialing
• Other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
• Education (i.e. 4-year college degree, license, certification)
• Audiology degree as required by state law
• Valid Audiology and Dispensing Licensure in state of employment, license in good standing
• Experience (i.e. years of work experience related to the job)
• 3 years or more of dispensing and diagnostic testing preferred
Knowledge / Technical Requirements (List programs, technologies, knowledge required to perform essential job
responsibilities)
• Knowledge of software systems including: patient management software, NOAH and Inspire OS
• Knowledge of Microsoft Office
Competencies, Skills & Abilities (List additional competencies, skills, and abilities to be successful in the job, i.e. Ability to
communicate details and requests with professionalism and accuracy)
• Ability to organize and execute a plan
• Good problem solving, analytical abilities, communication, organizational and interpersonal skills required
• Public speaking experience and training preferred
WORK CONTEXT
Working Conditions (i.e. standard office conditions, sitting, lifting, etc.)
• Standard office conditions
• Some travel may be required
Equipment Operation (i.e. standard office equipment, etc.)
• Hearing Aid testing equipment
• Hearing Instruments and Accessories
• Computer
#Audibel
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)US - TN - TN - Chattanooga
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