Aviation Operations Specialist

ABM Industries
US - Tennessee - Hendersonville
January 10, 2025
Customer Services

Aviation Operations Specialist

Must be highly efficient in executing the vision of the Quality Assurance Program and ensuring requirements of the ABM Quality Standards are being met across all airline and airport client locations. Develop strong relationships with Local, Regional and Corporate clients as well as local and internal operational management teams. Ensure operational processes and procedures are being executed and initiating corrections to all non-compliance observations. Frequent travel required within domestic U.S. as well as work outside of normal business days and hours.

Position based out of Midwest or South U.S. Regions.

Essential Duties:

Conduct Quality Assurance audits in compliance with contractual specifications and customer's expectations. Identify and implement corrective actions with applicable market ownership.
Conduct field training and coaching, to ensure that all direct labor staff are fully trained and adhering to the Quality Control program. This includes aircraft cleaning training, and all facility maintenance functions. In addition, develop and implement a Quality Assurance corrective plan-of-action, to guide and assist managers in achieving high quality performing accounts, to meet and/or exceed the work scope, cleaning Industry Standards, Client standards and Regulatory requirements.
Leverage technology and visual aids to help facilitate and assimilate staff to the training materials. Conduct training across all shifts and in different settings to include work sites, classroom settings, mobile crews and as assigned.
Conduct Safety Incident investigation events
Identify root cause issues specific to performance/accident investigations and execute formal corrective action tasks
Ability to lift 35 lbs
Push, pull, bend, reach, or crawl as needed to operate standard janitorial and aircraft cleaning equipment and procedural execution
Ability to work in restricted, minimal spaces
Works jointly with company leadership across all markets to achieve common goals and client demands
Supports market leaders to achieve ABM and Client goals
Capability of supporting short-term projects in the field requiring extended stays
Host virtual and on-site meetings specific to core duties and objectives
Position duties may be modified at any time

Education / Training

Bachelor's degree or equivalent, preferred but not required.
Aircraft Service Training (above or below wing) is preferred but not required.

Reporting

Reports to ABM Aviation Director of Operations

Market Territory Responsibility

Supports airline/airport client operations for multiple markets across the U.S. at the direction of the Aviation Director of Operations
Frequent travel required

Job Knowledge / Experience

Previous aircraft cabin services or janitorial experience is required. Previous leadership and professional experience strongly desired.

License(s)

Clean and Valid State driver's license.
Ability to gain airport badge credentials across multiple airports

Language / Communication Requirements

Must be able to read, write and speak English. Spanish literacy skills desired but not required. Must possess strong oral and written communication skills.

Writing Skills

Must be able to write basic business documents in English.
Construct formal reports, business correspondence, and training material
Proficient in the use of MS Excel, Word, PowerPoint and other business software

#300

Read the full job description and apply online on the recuiter's web-site

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