Collection Associate II - Mid Seniority

Position:
Collection Associate II - Mid Seniority


Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

Arrow Electronics is looking for an experienced Collections Associate to join our team in Guadalajara! This position is part of our Collections team and will work with Arrow customers to provide them with options for payment collection.

What You'll Be Doing:

• Collects to terms- may need to elevate cash flow problems according to management reporting structure. Takes appropriate action such as credit hold; ability to work independently done with little or no guidance.
• A/R disputes-works with customer to determine reason(s) for non-payment of invoices and queries the specific invoice(s) for action by the; works on disputes that have been researched and collects outstanding balance if applicable.
• Credit-A/R exposure, facilitating sales and managing risk by reviewing order release and customer master file; releasing orders as appropriate; setting limit or order release based on research; elevating to field sales and credit manager as necessary. Identify bad debt and set reserve.
• Process improvement-identify root causes, recommend and implementing solutions. Establish/update best collection practices.
• Acts as a technical specialist on certain types of transactions and provides guidance and assistance to sales and customers. Demonstrate independent thinking and work with little or no direction. May need guidance or approval on highly complex issues.

• 4-year degree desirable with 2-4 years of experience or High school graduate with equivalent related experience
• Supports large global customers.
• Strong MS Excel experience and attention to detail
• Experience with complex A/R, cash applications reconciliations
• Excellent verbal and written communication; must be fluent in English
• Completes work with a limited degree of supervision
• Likely to act as an informal resource for colleagues with less experience
• Identifies key issues and patterns from partial/conflicting data
• Takes a broad perspective to problems and spots new, less obvious solutions

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 Floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Growth Opportunities, and more!