Tim Hortons Crewmember - PT Massena

Tim Hortons Crewmember - PT Massena

Job Details

Job Location

Tim Hortons Massena - Massena, NY

Position Type

Part Time

Education Level

None

Salary Range

$16.00 - $16.75

Travel Percentage


Job Shift

Any

Job Category

Franchise

JOB SUMMARY:

In the role of a Tim Hortons crew member, your primary objective is to prioritize customer service. Collaboration with your team is essential, and you should be available to work any shift any day. You will be trained on a computer-based system to facilitate all product builds. Your responsibilities will include maintaining cleanliness and stocking the front counter and drive-thru area, as well as processing customer orders and handling cash through an in-house POS system.

ORGANIZATIONAL MANDATES:

Customer Service

Demonstrates that customer service is his/her number one priority

Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank-you

Responds to customers in a friendly manner with an appropriate sense of urgency

Suggests products, combos or sizes appropriately

Resolves customer concerns and complaints in a friendly manner

Keeps the front counter/drive thru area clean, stocked and ready for rush periods

Follows proper order taking and cash procedures (using in-house POS system)

Policies & Procedures

Follows all store policies and procedures (e.g. cash handling procedures, hand washing, back door policy, break policy, injury & illness reporting policy)

Reports all accidents, unsafe conditions and security incidents to management

Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy

Follows all production policies and procedures on a consistent basis (glaze, pastries, etc.)

Only operates equipment if properly trained and in accordance with applicable laws

Arrives at the store at the scheduled time and prepared to work. Follows all break/meal period rules, minimizes absences/tardiness and follows all applicable call-in/call-off procedures

Operations

Always follows Tim Hortons standards and guidelines when preparing product for our customers

Always records coffee times on the pots, and discards expired coffee

Prepares soups, sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order

Minimizes food waste and ensures freshness by making smaller quantities of food more often throughout the day and records baked items and waste on the production sheet

Responds to showcase needs with an appropriate sense of urgency

Adheres to product shelf life and minimum quantity standards

Receives deliveries and ensures that the temperature, quality and dates of the received products are correct

Supports a clean dining/baking environment through regular clean up

Regularly takes temperatures of the required product, fridges and freezer and records information in the Time & Temperature Log

Follows proper hand washing techniques and all sanitation guidelines

Other duties as required

Teamwork

Works together with our team members, demonstrating proficient interpersonal skills, to provide the best possible service to our customers

Displays and maintains positive behaviors toward job and company.

Helps to create a positive, harassment-free and discrimination-free work environment

Reacts positively when asked to perform a special task or assignment

Performance Indicators

Completion of AF TIMS-i training program

Speed of Service-shift targets

Cash till balanced for shift

Customer satisfaction & comments

Successful completion of Shop Inspections that include guest surveys, front of house surveys, back of house surveys and food safety survey.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or She will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

BEHAVIORAL CHARACTERISTICS:

Must have exceptional interpersonal and communication skills.

Must have the ability to interact with all levels of employees and customers, both directly, and over the telephone.

Must consistently represent the Tim Hortons and TMG in a positive manner.

Must be respectful of the professional boundaries (no drama).

QUALIFICATIONS:

Previous customer service/baking experience considered an asset

Reliability and ability to work flexible hours

Strong communication and interpersonal skills

Ability to adhere to policies/procedures/standards (written and oral)

Able to operate effectively as part of a team in a fast paced environment

Ability to make correct change (basic mathematical skills)

Postural & Physical Demand Requirements

Frequent reaching above waist, chest and shoulder level as well as below waist level

Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger controls etc,)

Continuous standing on tiled surfaces for all tasks

Frequent hip flexion while walking for all tasks

Frequent lifting of boxes of supplies / Products weighing from <5 50 lbs vertically from floor to knuckle height

Occasional lifting of milk crates weighing between 5 30 lbs vertically from floor to knuckle height, knuckle to shoulder height or from fridge to counter height

Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

CONCLUSION:

This job description will give you a guideline to use to help ensure your success in your position. Tim Hortons and Tarbell Management Group are committed to ensuring customer and employee satisfaction. In light of your customers or Tim Hortons or TMGs needs we may change or alter some of the responsibilities of a position in order to accommodate our business success.