Tier III Systems Administrator

Tier III Engineering Support
ROLE & RESPONSIBILITIES :
Provide Microsoft (MS) system administration support to analyze current AD/Exchange/ BlackBerry Enterprise Server (BES) implementation and provide status reports before and after remediation actions are engineered and executed.

Work with other organizational elements to coordinate operations and support of Active Directory and Exchange across the enterprise.

Provide support services to include Tier 3 level expertise through analysis, validation, and configuration of current services, which include AD, Microsoft Exchange, BES, CommVault, VMWare, Enterprise Vault, Quest Active Roles Server (ARS), and IronMail.

Provide detailed descriptions, models, and diagrams of all interfaces, via customer modifiable Visio format, for purposes of modernization documentation and communication.

Perform training sessions for Tier 1, Tier 2 and Tier 3 support staff to include best practices and troubleshooting processes.

Review Frequently Asked Questions (FAQs) and provide additional Knowledge Base transfer documentation or articles applicable to the present environment.

Conduct disaster recovery operations for all supported systems.

Communicate effectively, both orally and in writing, with customers, stakeholders, and other technical specialists, effectively leading detailed technical discussions and creating and presenting briefing materials.

Prepare daily, weekly, monthly and quarterly checklists for enterprise monitoring and preventive maintenance.

Communicate with the Change Advisory Board (CAB) using established protocols, and participate in the change management process as necessary.

Support and maintain Lightweight Directory Access Protocol (LDAP) architecture to provide authentication, synchronization, user provisioning, and authorization services for AD user accounts.

Support the installation and maintenance of physical and virtual servers in support of taskers, initiatives, and projects.

Adhere to proper security and certification procedures, such as the DoD IA Certification and Accreditation Process (DIACAP), and the Certificate of Networthiness (CoN) when applicable. Ensure security policies meet Approval to Operate (ATO) and DIACAP requirements and provide documentation to in support of the Enterprise.

Analyze evolving business requirements and create appropriate solutions involving Information Technology products, processes, and people.

Work closely with technology architects and engineers to ensure solutions are realistic and compatible with the environment.

Architect enhancements to critical systems that are compliant with applicable Army, DoD, and industry guidelines and policies.

EXPERIENCE, EDUCATION, & TRAINING REQUIREMENTS:
Must have a High School diploma or GED.

Must have an IAT II Security+ Certification Required to Start.

Must have and maintain DoD Information Assurance (IA) Technical Designation of IAT III within 180 Days of Starting.

Must have or be able to obtain a current NACLC Background Check &/or Secret (or higher level) Clearance.

Company Description

LinTech Global is an award-winning, ISO 9001:2008 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

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