Ticket Office Assistant, Department of Athletics

Application Instructions:
External Applicants:

Please upload your

resume

on the

Apply

screen. Your application will automatically populate your resume details, and you may verify and update data on the

My Information

page.
Please add your

cover letter

and any other documents

required for the position to the Resume/CV document upload section at the bottom of the

My Experience

application page. Use the

Select Files

button to add multiple documents including your cover letter and supporting documents. The


page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.
Current Employees:

Apply from your existing

Workday

account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse

Jobs . Locate the position and click

Apply . Update your

Education

and

Job History.
• Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Summary
The Wake Forest Ticket Office is looking for assistants for the upcoming academic year. These positions will primarily help out in the ticket office during business hours and also have the opportunity to work ticketed events for Wake Forest Athletics. Ticketed sports include football, men's/women's
soccer, men's/women's basketball, and baseball.


Essential Functions:

Provide front line customer service on a daily basis for both inbound calls and walk-up patrons at Bridger Fieldhouse ticket office

Utilize Paciolan ticket software. Prior knowledge is not necessary as we will provide training

Take orders for tickets and answer ticket related questions

Have the opportunity to work events for ticketed sports as well (football, m/w soccer, m/w basketball, & baseball)

Game day duties include ticket sales, will call, & recruit/player guest ticket distribution

Other Functions:

Performs other duties as assigned

Required Education, Knowledge, Skills, Abilities:

Microsoft Office suite

Professional Communication Skills (email, phone, & in person customer interactions)

Physical Requirements:

Minor lifting (ticket stock and ticket printers)

Accountabilities:
Responsible for own work

Additional
Note:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.
To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.
Time Type Requirement
Part time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.