Systems Engineer III - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
We are hiring for a future start date of 1/6/25
This position is hybrid within the state of AZ only.

This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB

Ensures the stability, integrity, and efficient operation of in-house information systems that support core organizational functions. Monitors, maintains, supports, and optimizes networked software and associated operating systems. Identifies, communicates, and resolves issues to maximize benefit of IT systems investments.
REQUIRED QUALIFICATIONS
Required Work Experience
Experience in information technology or computer systems, including experience with networked software and operating systems
Level 1 - 2 years
Level 2 - 4 years
Level 3 - 6 years
Level 4 -

8 years
Experience in planning, design, development, and implementation of software systems, applications, and related products
Level 1 - 1 year
Level 2 - 2 years
Level 3 - 3 years

5 years
Experience in project management
Level 3 - 1 year

2 years
Supervisory or lead experience

2years
Required Education
High-School Diploma or GED in general field of study (All Levels)
Required Licenses
N/A
Required Certifications
PREFERRED QUALIFICATIONS
Preferred Work Experience
Level 1 - 3 years
Level 2 - 5 years
Level 3 - 8 years

10 years
Level 1 - 2 year
Level 2 - 3 years
Level 3 - 5 years

Level 3 - 2 years


Preferred Education
Bachelor's Degree in Computer Science, Information Systems, Business, or related field (All Levels)
Preferred Licenses
Preferred Certifications
MS networking certification or exams (All Levels)

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Level 1 -

Performs job functions under general supervision or peer review
Collaborate with infrastructure staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
Design and deploy new applications and enhancements to existing applications, software, and operating systems
Research, analyze, track and resolve basic production problems
Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
Integrate servers, including database, e-mail, print, and backup servers and software, into enterprise systems.
Ensure system connectivity of all servers, shared software, groupware, and other applications.
Ensure compatibility and interoperability of in-house computing systems.
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
Monitor and test system performance; prepare and deliver system performance statistics and reports.
Assist end users with orientation and training on all modified and/or new systems.
Participate on small to medium scoped projects
Monitor and create priority list(s) that are agreed to by management
Level 2 -

Performs job functions with moderate supervision and peer review
Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
Participate or lead small to medium scoped projects
Draft programs, time estimates and project schedules based on prioritization and business requirements

Level 3 -

Performs job functions with minimal supervision
Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
Participate in Infrastructure Review process for CPM managed projects.
Ensure the department leverages internal tools and applications effectively
Build, support, and maintain moderately complex processes, programs, and data
Develop programs, time estimates and project schedules based on prioritization and business requirements


Performs job functions in a lead capacity
Facilitate and/or create new procedures and processes that support advancing technologies or capabilities
Research, analyze, track and resolve complex production problems
Evaluate high-level project information and assess project components to forecast work effort required
Provide peer-level review and mentoring to levels 1 and 2
Participate and/or lead large- or complex-technical projects
Create complex ad-hoc reports for internal and external use
Act as primary operational contact for internal and external customers when needed / in the absence of manager
Ensure Service Level Agreements between department and operational or technical areas are met
Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams
Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance
Assist manager in the day-to-day operations of the department

ALL LEVELS

Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
Maintain up-to-date knowledge of developments in technology-related industries
Participate in corporate quality programs
The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
Perform all other duties as assigned
REQUIRED COMPETENCIES

Required Job Skills

(Applies to All Levels)
Intermediate skill in use of office equipment, including copiers, fax .