Supervisor, Revenue Equipment Repair

Supervisor, Revenue Equipment Repair

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Salary

$78,582. 40 - $127,545. 60 Annually

Location

Minneapolis, MN

Job Type

Full-Time

Job Number

Division

Metro Transit

Department

TVM Repair

Opening Date

10/24/2024

Closing Date

11/3/2024 11:59 PM Central

Description

Benefits

Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. (

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

TheSupervisor, Revenue Equipment Repairis responsible to supervise revenue equipment repair employees and manage the preventive maintenance and overall repair maintenance and installation on all revenue fare collection related equipment. This includes, but is not limited to bus fareboxes, Ticket Reader Issue Machines (TRIM), bus mobile smart card validators (BMVs), cash fare collection equipment (receivers, cashboxes, cash counting and processing equipment), Ticket Vending Machines (TVMs), Platform Fare Collection Validators (FCVs), Card Vending Machines (CVMs), All Point-of-Sale terminals (CPOS/MPOS). Develop and maintain security policies and procedures for these equipment systems.

What you would do in this job

Determine and enforce repair/maintenance requirements for: 1) Troubleshooting, diagnostics, repair of all revenue fare collection equipment at five garages and the OSC including data collection equipment hardware and software, all Ticket Vending Machines, and Rail Smartcard Validators on all Rail Stations. 2) All components installed in buses including smart card validators and fareboxes and farebox related devices.

Develop and track Preventive Maintenance (PM) schedules, Farebox/TVM's and all other fare collection equipment errors and failures by type and frequency. Develop minimal and optimal requirements and develop corrective action to ensure acceptable parameters are achieved and maintained.

Develop an employee schedule that enables the department to meet individual work location and overall transit system requirements, assign employees to each shift per ATU contract and schedule replacements for short- and long-term absences. Fill vacant positions per Council, Metro Transit, ATU contract and department procedures. Track all employee's attendance and enforce attendance policy; adhere to FMLA policy requirements and recognizing proper use and reporting potential abuse to Human Resources and Manager.

Coach, train, mentor, recognize achievement and discipline employees based on each employee's ability to meet/exceed clearly defined standards of performance and conduct. Continuously improve ability to perform these employee development skills. Develop employees that have potential for promotion or positions of higher responsibility. Train all new employees hired into the department and conduct performance counseling as required by department policy or when needed to recognize achievements or to improve performance/conduct.

Establish procedures for 1) receiving malfunctioning equipment, 2) assigning repair work, and 3) tracking from issuing the equipment back to the original provider while monitoring repair work to meet warrantee requirements.

Prepare and evaluate an equipment inventory management system for all fare collection parts in maintenance shops/repair rooms and in the Material Management system to provide for sufficient part availability for immediate repairs and timely replenishment to minimize or prevent out of stock situations.

Develop electronic applications that will enhance efficiency and cost effectiveness of fareboxes and TVM's and validators used to collect passenger revenue.

Performs related work as apparent or assigned.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience (in electronic, mechanical, or equipment repair) and completed education (degree field of study in electronics, engineering, or a closely related field):

High school diploma/GED with eight (8) years of experience including one (1) year of experience in management or supervision.

Associate degree with six (6) years of experience, including one (1) year of experience in management or supervision.

Bachelor's degree or higher with four (4) years of experience, including one (1) year of experience in management or supervision.
• Metropolitan Council Employees Only:Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.

Metro Transit Leadership Academy = 1 year

Project Management Development Program (12-month session) = 1 year

Project Management Development Program (6-month session) = 6 months

Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

Leading Self-Personal Effectiveness Certificate

Leading Self-Communication Certificate

Leading Self-Business Skills Certificate

Leading Others-Preparing for Supervisor Certificate

Licensure:

Valid driver's license and a safe driving record.

What additional skills and experience would be helpful in this job (desired qualifications):

An associate degree or two-year college/technical school certification or degree in electronics technology, engineering or closely related technical training field.

Experience as a Supervisory/Lead for electronic/mechanical related work unit of at least five full-time employees for two consecutive years.

Experience in technical project management work that required working and collaborating with multiple work groups.

Promotes an equitable, positive and respectful work environment that values diversity among all employees.

What knowledge, skills and abilities you should have within the first six months on the job:

Knowledge of:

Management practices, principles of supervision, performance management and ability to perform coaching, counseling, mentoring, staff development, training, performance improvement, and discipline.

Mechanical/Electronic repair maintenance.

Fundamentals of Electronics.