PBX Operator- Receptionist

Salary: $32,481. 19 Annually

Location : St. Croix, VI

Job Type: Classified

Job Number: 201904527

Department: |Office of Management & Budget- STX|

Opening Date: 01/08/2025

Closing Date: 1/21/2025 11:59 PM Atlantic (Canada)

Description

Under the direction of a supervising PBX OperatorReceptionist or a higher level clerical employee, an employee in this class operates an agency's switchboard in processing telephone calls. The employee also acts as a receptionist and performs routine clerical tasks. The employee is responsible for establishing and maintaining good relations with callers.

Duties and Responsibilities

Answers all incoming local and long distance telephone calls supplying general information and making proper connections to persons requested; places local and long distance outgoing calls and all inter-office calls.

Receives and delivers messages by telephone between departmental personnel and outside persons.

Receives, announces and directs callers; gives routine non- technical information.

Performs a variety of routine clerical tasks.

Performs other duties as required or assigned.

Minimum Qualifications

Completion of the twelfth school grade or its equivalent and two years of clerical experience;

OR

Completion of the tenth school grade and four years clerical experience.

Position Factors

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general organization of the department to which assigned, sufficient for directing the public to appropriate departmental units and personnel .

Skill in operating a large switchboard under heavy load conditions calmly and efficiently.

Ability to answer calls and questions with a well modulated and pleasant voice and the use of good grammar.

Ability to understand, follow and relay oral and written instructions and to perform general and routine clerical tasks.

Ability to establish and maintain effective working relationships with coworkers and all persons contacted during the course of work.

The Government of the Virgin Islands aspires to provide the highest level of comprehensive benefits, services and programs to eligible employees, retirees, and their dependents which:

• Meet and anticipate their individual needs;
• Assure the GVI's competitiveness with other employers to attract and retain employees;
• Maximize cost effectiveness; and,
• Assure optimal health and productivity of employees.

To achieve this goal, from time to time, the carrier for the GVI's insurance may change. Please contact the Group Health Insurance Office of the Division of Personnel in St. Thomas and St. Croix at for more information regarding carriers.

Medical and Dental Coverage
Enrollment
The Virgin Islands government offers to full-time employees and their eligible dependents, a group health and dental insurance plan.

Full-time employees must enroll within thirty-one (31) days of hire unless they can provide proof of medical coverage from another source. An employee who does not enroll within 31 days of employment will be automatically enrolled in the health insurance plan with single coverage.

If an employee fails to enroll dependents within the initial eligibility period he/she must wait until a period of "open enrollment" is announced or have a qualifying event as determined by the health insurance carrier to enroll dependents or make changes to their coverage.

Effective Date of Coverage
If enrollment forms are received on or before the 6th of the month, coverage will be effective on the first day of the first month following the receipt of enrollment forms. If enrollment forms received on the 7th of the month or later, coverage will be effective on the first day of the second month following the receipt of the enrollment forms.
Example:
Date Forms Received May 1st May 8th January 6th February 7th
Coverage Effective Date June 1st July 1st February 1st April 1st

Dependent Coverage
Dependents of eligible employees may participate in the Group Health and Dental Insurance Program according to the terms and conditions imposed by the Health Insurance Board of Trustees and/or the carrier. Eligible dependents are the employee's:

1. Legal spouse;
2. Natural children;
3. Adopted children; and
4. Step children.

When a new dependent is acquired, you must enroll them within thirty-one (31) days after acquiring such dependent. When enrolling a dependent at any time, the following may be required:

1. Birth certificate;
2. Marriage certificate;
3. Adoption papers; and/or
4. Legal papers of appointment.

Various other documents may be required to determine the eligibility of the dependents.

Cost of Coverage
The GVI contributes toward the cost of Health Insurance for each employee enrolled under the Group Health Insurance Program. The GVI reserves the right to change the amount of the employee contribution when necessary for financial or other reasons.

Waiver or Discontinuation of Benefits
An employee may opt to decline coverage, or discontinue coverage under the Group Health and Dental Insurance Plan at any time. An employee who waives coverage upon employment, or who drops out of the program must provide proof of medical coverage and will be subject to the eligibility requirements imposed by the carrier in order to re-enroll in the program. This provision also applies to dependents that are dropped from the plan.

Coverage discontinues on the last day of the month following a qualifying event or on the date of an employee's separation.

After separation, an employee or dependent may be eligible to convert their group policy to an individual policy within 30 days, depending on the insurance carrier. If an employee would like to convert their policy to an individual policy a notice of conversion must be sent to the insurance carrier. Consolidated Omnibus Budget Reconciliation (COBRA) coverage is not available in the Virgin Islands after loss of coverage.

Dental Insurance
As a condition of participation, all employees must enroll in medical coverage to qualify for Dental Insurance.

Leave without Pay
The GVI will maintain group health insurance plan coverage for employees on leave without pay. This coverage will remain at the level and under the conditions for which coverage would have been provided if the employee had continued employment continuously for the duration of the leave. However, employees on leave must arrange to pay into the Group Health Insurance Fund the employee's share of their health insurance premium to maintain coverage.

Retirement Benefits
Retired employees and their dependents are eligible to continue to participate in the Group Health and Dental Insurance Program. Retirees must provide updated contact information to the Group Health Insurance Division to maintain coverage.

Life Insurance
The government provides a complementary basic non-contributory $10,000 basic life insuranc.