HR Specialist - US Virgin Islands

Date: Oct 28, 2024

Location:

St. Thomas, VI

Company: Popular

Workplace Type: Hybrid

HR Specialist | US Virgin Islands

General Description

Assist with Human Resources matters, and work with the Learning and Development (L&D) team in conducting Retail Banking Academy trainings and other training and development programs for employees. W ork closely with Populars leaders in the Virgin Islands to execute its strategic plan and ensure the alignment of the companies priorities within the workforce, follow regulatory and legislative mandates. This role will respond to internal and external customers questions and general inquiries related to Human Resources systems, processes, and policies. This position requires an extremely perceptive person, who can relate to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image. This candidate must always adhere to company and industry regulations.

Essential Duties and Responsibilities

Learning and Development

+ Deliver the Retail Banking Academy training programs with an emphasis on software system implementation, customer service, banking products and services, policies, and procedures in the VI Region as needed using a variety of training methodologies and techniques to ensure maximum effectiveness of training programs.

+ Conduct non-Retail Banking Academy training programs such as: New Employee Orientation (NEO), ZAP Manager Self Service (MSS), SSFF Performance, and ZAPortal among others.

+ Discuss in-class performance matters with the L&D Supervisor. May be involved in coaching discussions and/or corrective action process, if necessary.

+ Assess training effectiveness through learning survey results, business outcomes, management feedback and branch visits for further action upon findings.

+ In collaboration with L&D:

+ coordinate all training delivery logistics in accordance with course design and established guidelines including scheduling, audience identification, materials, attendance tracking and facilities.

+ plan, prepare, and monitor the production of all training materials for each session.

+ follow-up on issues with the different retail banking platforms (mostly with EVERTEC).

+ Administer, score, record and report result of different course assessments as defined by internal processes and guidelines.

+ Coordinate with external and internal resources/facilitators all the scheduling for the assigned learning activities (LEAN, Fraud and Security, among others).

+ Maintain an updated inventory of the transactions used in the training room.

+ Prepare reports and presentations of L&D key performance indicators (KPIs) on a monthly and quarterly basis.

+ Collaborate with special projects.

+ Participate in the Regional Operations meetings to develop relationships and be up to date on needs, operational changes, and products strategy.

+ Evaluate the effectiveness of training programs.

+ Maintain records of employee participation in all training and development programs.

+ Some travel may be required.

Operations

+ Analyze and control administrative processes to facilitate and simplify operations and verify compliance with established procedures to achieve the units results.

+ Maintain employees files and records in electronic and paper form.

+ Provide exceptional customer service by responding to all walk-in customer service requests, inbound customer calls and written correspondences.

+ Process all personnel action forms and ensure proper approval.

+ Serve as the Benefits and 401K liaison.

+ Assist with preparing written communications and presentations regarding company policies and procedures.

+ Assist employees in handling and processing workers compensation claims.

+ Address local unemployment insurance claim requests.

+ Assist and support the development of a regional employee wellness program.

+ Coordinate travel, transportation, and accommodations for personnel and process reimbursements and/or payments.

+ Coordinate and arrange meetings, prepare agendas, reserves, and prepare facilities.

+ Ensure HR data in ZAPortal is up to date for the VI region.

+ Manage and maintain office inventory and supplies.

+ Refer situations to Human Resources specialized units as needed.

+ Serve as the liaison to Payroll department with ensuring the National Health Insurance, social security and payroll taxes are transmitted to the BVI and paid in a timely manner.

+ Serve as a support in completing audit and compliance reports.

Corporate Uniform Program

+ Serve as an intermediary between personnel who use the corporate dress code and Our People Operations.

+ Validate the receipt of clothing items by means of invoices.

+ Give support in the creation of reports and information necessary for the administration of the program, among others.

+ Support rollouts coordination.

+ Support the logistics of the corporate clothing delivery process with the supplier.

Other Related Duties

+ Assist on special projects as requested.

+ Performs other HR related duties as required.

Minimum Education

Bachelors degree in education, Human Resources, Industrial Psychology, Psychology , or related field.

Experience

Three (3) years combined experience in the banking industry, human resources and/or learning and development fields.

Certifications / Licenses

The following certifications and/or licenses are desirable:

+ Instructional Design Certification

+ Professional Facilitator Certificate

+ Professional in Human Resources (PHR)

+ Senior Professional in Human Resources (SPHR)

+ Global Professional in Human Resources (GPHR)

+ Coaching Certification

Knowledge, Skills, and Abilities (KSAs)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

+ Facilitation skills: Track record in facilitation and presentation skills. Able to present ideas effectively one-on-one, virtually and with a large group. Able to communicate effectively with people at all levels and in various settings.

+ Instructional design: Knowledge in developing content using practical adult learning methodologies.

+ Computer and technological skills: proficient in the CCTM System. Knowledge in Microsoft suite of products (i. e. , PowerPoint, Excel, Outlook, and Word). Familiarity with Learning Management Systems (Success Factors).

+ Project Management: Ability to work with multiple projects and tasks with minimum supervision. Capacity to achieve results.