Front Desk Assistant Manager

Property Description:

Join the elite team at The Westin at Frenchman's Reef in breathtaking St. Thomas! Set against the stunning backdrop of the Caribbean, our reimagined resort is where luxury meets tropical paradise. We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including pristine beaches, a state-of-the-art spa, multiple dining options, and endless adventure opportunities, The Westin at Frenchman's Reef offers a dynamic work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable experiences for our guests in one of the world's most coveted destinations. Elevate your career in hospitality by joining us and be a part of the excitement and energy at The Westin at Frenchman's Reef. Apply now to start your journey in paradise!

The Front Desk Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Constantly. Assure property operation meets internal audit standards.

Constantly. Coordinate guest and group transportation needs.

Constantly. Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.

Constantly. Maintain work area neat and organized.

Constantly. Monitor payroll hours and reports.

Constantly. Promote employee empowerment.

Constantly. Report all unsafe conditions immediately.

Constantly. Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures.

Frequently. Attend meetings as well as schedules and conducts departmental meetings.

Frequently. Complete other duties as assigned by supervisor to include cross training.

Frequently. Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)

Frequently. Coordinate all VIP transportation to and from the hotel.

Frequently. Coordinate delivery of amenities.

Frequently. Coordinate the arrival and departure of all tour and organized groups.

Frequently. Oversee pick-up and delivery of all hotel dry cleaning.

Occasionally. Conduct performance appraisals.

College level reasoning, math, and language skills.

Two years prior departmental management experience in front office or related disciplines.

Time management and negotiation skills.

Ability to manage and lead each discipline of the department independently.

Ability to manage according to employment and Innkeeper laws of the jurisdiction.

Prior cash handling experience necessary.

Ability to communicate effectively with the public and other employees.

Read, write and speak English fluently.

Computer experience required.

No employee will pose a direct threat to the health/safety of self or others.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the companys heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the companys heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. Its less of a job, more of a calling. Its part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.