St Johns County Sheriff's Office - Information Technology Specialist - 05/07/2020

Information Technology Specialist

Primary Purpose

The Information Technology Specialist is responsible for assisting the Information Technology Unit with inquiries and requests for services related to personal computer and peripherals. This position must have sound working knowledge of Agency applications and the ability to troubleshoot problems associated with hardware and software issues.

Education and Qualification Requirement

High School Diploma or Equivalency

Network Certification or College Education

Valid Florida Driver's License

Type 25 WPM accurately

Advanced knowledge of general office equipment

Advanced computer literacy

Duties

Plan hardware purchases and/or installations

Install/relocate hardware and peripherals

Repair computer hardware and peripherals

Maintain operational status of hardware

Maintain and update maintenance files

Determine and evaluate software/hardware requirements

Install and update software

Conduct computer related training and/instruction

Program/modify systems

Perform data backup functions

Backup the server

Backup PC files on a regular basis

Install computer networks

Identify/eliminate potential network/system problems

Act as liaison with technical support resources and to users

Issue/update/distribute access/security cards

Generate access/security related reports

Perform technical support

Research and recommend new information technologies

Schedule auto tasks

Set up user accounts

Set up/maintain/oversee computer security system

Maintain off-site backup storage

Research and assess software compatibility

Update workstations/software

Perform computer system support functions

Code, test/evaluate, debug applications

Coordinate application enhancements/fixes

Analyze data entry input

Evaluate requests for data processing services

Performs periodic reboot of the mainframe system

Troubleshoot hardware problems

Job Controls and Complexities

Report directly to supervisor

Adhere to laws/agency policy/rules/ regulations/SOP/ procedures

Maintain confidentiality/security of files and information obtained in the course of employment

Process/compile/disseminate record/public record information as directed by approving authority in accordance with lawful requirements

Maintain continuity and operational efficiency by accurate and timely dissemination of information to Staff and co-workers

Adhere to leave, overtime and attendance policies/procedures (i.e. arrive promptly, regular attendance at work, notification to supervisor regarding absence from work due to illness or untimely incidents, etc.)

Contacts

General Public

SJSO Employees

Other Government Entities

Grade Classification

Occupations which require a combination of basic scientific or technical knowledge and manual skill which can be obtained through specialized post-secondary school education or through equivalent on-the-job training

Physical Environment

Normal business hours apply; however, hours may vary and overtime may be necessary including nights, holidays, and weekends

Work is primarily indoors

Subject to routine call outs (Scheduled)

Regular attendance is required due to the workload associated with this position

Contact with public and SJSO personnel

Work in proximity to noisy equipment such as server room

Important Information

Regular attendance is critical to the success of this position and assignment and is required of all Agency personnel. The list of tasks, policies and proficiencies for this position, as well as any statements contained within this page are considered essential. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or the public. This job description in no way states or implies the listed duties are the only duties to be performed by the employee occupying this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

See SJSO Policy for additional information on agency expectations and Senior Status requirements

EFFECTIVE: 04/30/2019